Sales Operations Analyst

Summary

Join ServiceNow as a Sales Operations Specialist supporting the Americas regions! In this role, you will be responsible for supporting the forecasting process, advising the sales force, and analyzing customer licensing and product usage to identify new revenue opportunities. You will also review quotes and order forms, ensure order approvals, and interface with various teams. The ideal candidate possesses 2-4 years of Sales Operations experience in a software sales organization, strong analytical and communication skills, and proficiency in Microsoft Office Suite and CRM systems. Experience with AI integration in work processes is a plus. This position offers the opportunity to work in a fast-paced environment and contribute to a successful sales team.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 2-4 years of proven experience of Sales Operations in a software sales organization
• Organized, with excellent attention to detail and the ability to work in a fast paced environment
• Proficient in PPT, Word, and Excel
• Experience with a CRM system
• Has been in a role supporting Sales Reps and Sales Territories
• Strong listening, analytic and organizational skills
• Ability to prioritize to meet business needs
• Effective communicator, both written and verbal
• Team Player with positive attitude ready to work in a fast paced environment
• Results Driven

Responsibilities

• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Analyze and review current customer licensing, products and usage and identify new revenue opportunities
• Suggest creative pricing and payment solutions balancing customer need and pricing policies
• Review Quotes and Order Forms for accuracy and completeness
• Ensure all Orders are approved within pricing and discount policies
• Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool
• Support sales organization’s requirement for Customer licensing compliance