Sales Operations Analyst

Summary

Join ServiceNow as a Sales Operations Specialist supporting the Americas regions and territories! In this role, you will support the forecasting process, advise the sales force on commercial transactions, and analyze customer licensing and product usage to identify new revenue opportunities. You will also suggest creative pricing and payment solutions, review quotes and order forms, ensure order approvals align with policies, and interface with various teams (Deals Desk, Finance, Legal, Order Management). The position requires experience in sales operations within a software sales organization and strong analytical and communication skills. Success in this role involves leveraging AI in work processes and ensuring forecast accuracy.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 2-4 years of proven experience of Sales Operations in a software sales organization
• Organized, with excellent attention to detail and the ability to work in a fast paced environment
• Proficient in PPT, Word, and Excel
• Experience with a CRM system
• Has been in a role supporting Sales Reps and Sales Territories
• Strong listening, analytic and organizational skills
• Ability to prioritize to meet business needs
• Effective communicator, both written and verbal
• Team Player with positive attitude ready to work in a fast paced environment
• Results Driven

Responsibilities

• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Analyze and review current customer licensing, products and usage and identify new revenue opportunities
• Suggest creative pricing and payment solutions balancing customer need and pricing policies
• Review Quotes and Order Forms for accuracy and completeness
• Ensure all Orders are approved within pricing and discount policies
• Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool
• Support sales organization’s requirement for Customer licensing compliance