Sales Operations Associate

Summary

Join Chomps, a rapidly growing food brand, as an Associate, Sales Operations! You will manage the Natural/Grocery (Direct) customer channel, overseeing forecasts, inventory, and PO execution. Collaborate with sales and operations teams for seamless execution of retailer resets and weekly inventory needs. Build strong customer relationships and contribute to annual planning and monthly forecasting. Conduct in-depth analysis, identify key trends, and provide strategic recommendations. This remote, full-time position offers a competitive salary and benefits package.

Requirements

• 3-5+ years of experience in sales operations, account management, or customer management in the CPG industry, including but not limited to broker partners, vendors, distributors, grocery, data, etc
• Proven ability to manage internal and external relationships in a fast-paced environment
• Strong analytical and problem-solving skills with experience in demand planning, inventory management, or data analysis. Must have excellent Excel skills
• Excellent communication and collaboration skills to work cross-functionally with sales, operations, and external customers
• Detail-oriented, highly organized, and able to manage multiple priorities effectively

Responsibilities

• Own and manage the execution of POs to optimize on-time and in-full fulfillment
• Work within NetSuite and Power BI, collaborating with internal teams and external partners to ensure accuracy and efficiency
• Lead and execute customer resets in collaboration with the sales team, broker partners, and operations team
• Own and track revenue pacing metrics, delivering weekly and monthly updates to keep teams aligned and informed
• Refine and improve the forecasting process by enhancing internal communication and collaboration
• Refine and improve existing models to enhance current forecast process. These tools will be used to monitor customer consumption, sales forecasts, inventory levels, weeks of stock, ordering patterns, and forecast variances
• Act as a key point of contact for sales operations communication with retail partners (e.g., Kroger broker team, HEB forecast team). Build strong relationships while collaborating across teams to enhance operational excellence
• Partner with the Sales team, consultants, and the BAT team to develop strategic annual plans for direct natural grocery customers
• Support the operations and BAT teams with MAPE reporting and other accuracy-focused initiatives within Power BI

Preferred Qualifications

Experience with forecasting tools & Power BI is a plus!

Benefits

• Medical, dental, and vision insurance
• 401K 6% match
• Monthly reimbursements for wellness and home office
• Ability to make an impact: Join a rapidly growing and entrepreneurial-spirited team at a pivotal point to positively impact the food industry
• Opportunities to grow: Advance within Chomps quickly based on outstanding performance
• Unlimited PTO and 11+ paid holiday days. Hybrid & flexible remote schedule. Chicago office open to those in the area
• Paid maternity and paternity leave
• Bi-annual total team in-person activities
• Company-wide Continual Education budget
• An abundance of snacks: Enough meat sticks that if you wanted to eat your body weight in them you could (no judgment here)