Sales Operations Associate

Summary

Join SupportYourApp as a Sales Operations Associate and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. You will respond to customer inquiries, design email templates, conduct product research and analysis, develop training programs, prepare reports, and ensure adherence to team policies. Success requires excellent English skills (C1 level), experience with AWS or similar cloud platforms, strong networking knowledge, proficiency in Accounts Receivable, billing, and order-to-cash processes, and Salesforce expertise. A service-driven attitude and a personal laptop with sufficient specifications are also necessary. The role offers flexible scheduling, paid training, good referral bonuses, and a focus on work-life balance.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Experience with AWS or other cloud platforms
• Strong networking knowledge
• Proficiency in Accounts Receivable, billing, and order-to-cash processes
• Customer support experience with cloud (SaaS) products
• Proficiency in Salesforce
• Sales-savvy, experienced in administrative office work, and excellent interdepartmental and client communication
• A service-driven attitude towards all work – ensuring we provide the best service possible, as quickly as possible, to all customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Respond to customer inquiries and provide additional support for billing and order-to-cash processes
• Design email templates as needed
• Conduct research and analysis on products
• Develop training programs and assessments for consultants
• Prepare and deliver regular reports upon request
• Carry out responsibilities in line with team training and policy

Preferred Qualifications

Salesforce certifications or accounting knowledge

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development