Sales Operations Associate

Summary

Join SupportYourApp as a Sales Operations Associate and thrive in a remote, multicultural environment. This role offers the chance to master new skills and achieve challenging goals within a supportive, People First management approach. You will handle customer inquiries, design email templates, conduct product research and analysis, develop training programs, and prepare reports. The position requires excellent English skills, experience with cloud platforms, strong networking knowledge, and proficiency in Salesforce. Enjoy a flexible schedule, inclusive environment, USD compensation, and good referral bonuses.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Experience with AWS or other cloud platforms
• Strong networking knowledge
• Customer support experience with cloud products
• Proficiency in Salesforce
• Sales-savvy, experienced in administrative office work, and excellent interdepartmental and client communication
• A service-driven attitude towards all work – ensuring we provide the best service possible, as quickly as possible, to all customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Respond to customer inquiries via email and handle additional tasks
• Design email templates as needed
• Conduct research and analysis on products
• Develop training programs and assessments for consultants
• Prepare and deliver regular reports upon request
• Carry out responsibilities in line with team training and policy

Preferred Qualifications

Experience with billing and invoicing reports

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development