Sales Operations Business Partner

Summary

Join Twilio as a Sales Operations Business Partner and become the primary business partner to the Vice President of Sales in LATAM. You will provide data-driven insights, operational support, and guidance to optimize sales performance and achieve business goals. Responsibilities include managing GTM operating rhythms, monitoring sales performance, developing insightful discussion documents, providing top-of-funnel support, participating in planning cycles, and developing in-region GTM strategies. You will also be responsible for pulling ad-hoc reports and establishing clear roles with peers. This remote role, based in Brazil, requires proficiency in Portuguese, Spanish, and English, along with 4+ years of experience in sales operations or related fields. The position involves approximately 20% travel.

Requirements

• Portuguese, Spanish, & English proficiency
• Have 4+ years proven experience in sales operations, business operations, strategy consulting, and/or the CPaaS industry
• Excel at developing running run sales operating rhythms such as forecasting, MBRs, and QBRs
• Have completed at least 2-3 cycles in annual planning
• Thrive at analytical processing, problem-solving, synthesizing ideas, and written and verbal communication
• Excellent communication and presentation skills, including experience presenting data & insights to a sophisticated audience with the ability to clearly define the problem
• Have a Bachelor’s Degree or equivalent years' of experience

Responsibilities

• Have a direct impact on the performance of the Latin America sales region (LATAM)
• Be responsible for managing all the GTM operating rhythms for your region including preparing and running forecast calls with the regional leadership team, pipeline health and management, QBRs, sales performance, etc
• Proactively monitor sales health and performance dashboards, separating signal from noise, and driving down into the real metrics that matter
• Leverage data to develop insightful discussion documents for quarterly business reviews
• Provide top of funnel support specifically by managing sales forecasting, pipeline hygiene, monitoring sales activity and resolving risks/key blockers
• Play a key part in planning cycles and focus specifically on territory carving, analyzing account-level targets, validating and aligning on region-level targets
• Understand the specific dynamics of the region to develop in-region GTM strategies to drive revenue growth in the region
• Be adept at being able to pull ad-hoc reports to help address business needs and drive to insights with your regional GTM partners
• Establish clear roles and responsibilities with your GTM Strategy & Operations peers to provide fast and efficient support to revenue generation teams

Preferred Qualifications

• Can ruthlessly prioritize and tackle operational challenges
• Strong collaboration and partner management skills - building deep, trust-based relationships with cross functional teams
• Are resilient and adaptive
• Have experience (if not fluency) with Salesforce, spreadsheets, Tablea

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program