Sales Operations Manager

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as a Sales Operations Manager and play a critical role in scaling systems, processes, and policies for the organization. Partner with senior leaders to design, build, and run critical business capabilities for the sales team. This role will have a significant impact on the future of the sales organization by helping to achieve over $1BN in revenue. The ideal candidate has experience driving transformative initiatives that combine people, process, and technology to solve business problems related to the pre-sales customer journey. This is a remote position open to candidates residing in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You will develop strategies to enable the Global Sales team to scale effectively, assess and prioritize improvement opportunities, develop operational measurements, work on complex initiatives, and partner with the Salesforce Systems team to automate workflows. You will also champion Samsara’s cultural principles.

Requirements

• 6-8 years of experience in a Sales Operations role or experience in similar growth or operations roles in a dynamic environment
• Ability to drive organizational change by project managing complex, cross-functional initiatives
• Excellent communication skills with the AVP+ levels of the organization
• Proficiency in Salesforce.com and the overall sales technology ecosystem
• Strong organizational skills and business judgment with the ability to handle business and technical projects from end-to-end
• Experience in Lead to Cash systems and business processes
• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
• Prior demonstration for both roll-out strategies and implementation of new workflows to large sales organizations
• Ability to work with others to structure complex, ambiguous strategic problems for the leadership team and build a case for making impactful changes
• Bachelor's degree or higher from a top university; business, finance, economics, business, or engineering focus is a plus; MBA is optional

Responsibilities

• Partner with our sales and cross-functional leaders to develop strategies to enable our Global Sales team to scale effectively, including process optimization, process redesign, or development of new processes/policies for our largest Enterprise customers
• Intake, assess, and prioritize requests and improvement opportunities based on business impact and effort to create a long-term roadmap
• Develop operational measurements to identify business process issues and provide recommendations and solutions to business problems. Identify key opportunities for improvement through quantitative and qualitative insights, and through cross-functional partnerships
• Work on complex initiatives relating to corporate strategy and long-term goals
• Partner with the Salesforce Systems team to automate workflows and enhance systems processes by providing business requirements and considerations, conducting UAT testing, and leading Sales communications
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Salesforce CPQ Experience
• High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
• Experience as a Salesforce administrator is a plus, but not required

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more