Sales Operations Manager

Summary

Join Cricut as a Sales Operations Manager and optimize sales processes, support revenue growth, and improve sales effectiveness. Collaborate with sales leadership, finance, and cross-functional teams to drive data-driven decision-making and operational excellence. Develop, analyze, and manage sales forecasts; evaluate and implement tools and systems to enhance sales productivity and reporting; and partner with leadership to set KPIs and monitor sales performance metrics. Lead process improvement initiatives, train sales team members, and collaborate with sales and customers on pipeline, order proposals, and inventory. This role requires a bias for urgency, high standards, focus amidst fast-paced environments, and strong collaboration skills. A cover letter is required for application.

Requirements

• Bachelor’s degree in Business, Finance, or related field a plus
• 5+ years of experience in sales operations, business operations, or a similar role
• Advanced knowledge of Excel and BI tools (Domo or Tableau a plus)
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication, project management, and cross-functional collaboration skills
• Ability to manage multiple priorities in a fast-paced, results-driven environment
• Fluent in English and preferably another main European language (French, German, Spanish)

Responsibilities

• Develop, analyse, and manage sales forecasts
• Evaluate and implement tools, systems, and processes to improve sales productivity and reporting
• Partner with leadership to set KPI’s and monitor sales performance metrics
• Lead process improvement initiatives
• Train and support sales team members on tools and processes
• Collaborate with sales and customers on pipeline, order proposals and inventory

Preferred Qualifications

• You have a bias for urgency
• You don’t wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: “What can move forward today?” and push past inertia
• You set high standards—especially for yourself
• You’re proud of your work and protective of your reputation. You take ownership, deliver quality, and don’t cut corners. You hold yourself accountable without waiting to be asked
• You stay focused when things are moving fast
• You can identify what really matters and don’t get distracted by noise. You prioritize well, and manage your time wisely
• You collaborate like a pro
• You elevate the people around you, communicate clearly, and give thoughtful feedback. You’re low ego, high output—and your team loves working with you