Sales Operations Manager

Summary

Join Docker, a remote-first company experiencing exponential revenue growth, as a Sales Operations Manager. You will play a crucial role in optimizing the success of Docker's Sales & GTM teams by focusing on data hygiene, governance, and enrichment within Salesforce and ZoomInfo. This role involves developing and implementing data governance programs, managing data integration, and collaborating with cross-functional teams. The ideal candidate is a startup builder with experience managing large datasets in Salesforce and a solid understanding of ZoomInfo. This position offers opportunities for career growth within a dynamic work environment. The role reports to the Director of Sales Operations and includes managing a Sales Ops Senior Analyst.

Requirements

• 4+ years of experience in Sales Operations
• Experience working for a high growth software/SaaS company
• Solid understanding of Salesforce accounts, contact and lead objects
• Track record of working with large amounts of data, defining data hygiene and governance policies and implementing these within existing data sets
• Exceptional communication and interpersonal skills
• Technically savvy with Google Suite, Salesforce, and ZoomInfo
• Ability to think strategically and translate business needs into actionable plans within a fast paced environment
• Comfortable and familiar with cross-functional collaboration
• Energy, enthusiasm, and love of building

Responsibilities

• Develop and implement Docker’s data governance program for our Revenue organization focused on data hygiene within Salesforce
• Hold responsibility for cleaning up the existing data in Salesforce, including deduplication, implementing accurate parent/child hierarchies, data standardization and ongoing data hygiene
• Ongoing review of new accounts, leads and contacts added to the system to ensure the data is accurate, standardized, up to date and not duplicative
• Manage the integration between ZoomInfo and Salesforce for data enrichment
• Build, manage and prioritize implementation of data hygiene and governance policies including scoping of requirements, writing documentation and collaborating with cross functional teams
• Identify and implement areas for improvement in relation to data hygiene and governance to enhance productivity and performance
• Work alongside the business systems team to write scope, test and roll out new system processes
• Assist with reviewing and optimising Salesforce page layouts including fields, validations and workflows for accounts, leads and contacts
• Manage one Sales Ops Senior Analyst of Data Hygiene
• Serve as the subject matter expert for all things related to data hygiene and governance

Preferred Qualifications

• Experience with people management
• Understanding of various account types and lead sources
• Strong analytical skills with experience in data analysis and reporting tools
• Comfortable with new technologies and ability to communicate with those who are tech-savvy

Benefits

• Freedom & flexibility; fit your work around your life
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company-wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country