Sales Operations Manager

Summary

Join GuidePoint Security as a Sales Operations Manager (SOM) and become a valuable resource for Regional Partners and Account Executives. You will support sales and marketing efforts, manage Salesforce.com opportunities, and interact with various partners and customers. This role requires managing a team, handling customer inquiries, planning marketing events, and ensuring accurate forecasting. You will need to develop and maintain relationships with vendors and customers, leveraging resources to bring value. The position demands strong leadership, communication, and analytical skills, along with experience in CRM software and team management.

Requirements

• High School Diploma or GED required
• Prior experience in Customer Relationship Management (CRM) software required
• Proven success as a GuidePoint Security Sales Operations Lead
• Intermediate level experience with Microsoft Office and Internet Navigation
• Self-motivated with excellent prioritization and multitasking skills
• Outstanding attention to detail and commitment to follow-through
• Solid math skills with the ability to calculate margins/discounts, and percentages required
• Must be open to receiving constructive feedback and applying it to improve their results
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills
• Ability to work flexible work schedule required

Responsibilities

• Use Salesforce.com to generate quotes, track open opportunities and renewal opportunities
• Manage team members’ day to day responsibilities and align to overall team strategy and performance goals
• Support and encourage team member’s individual development and growth in their roles
• Partner with HR on coaching team members through any performance issues
• Strategize with other leaders on new projects for SOS and internal teams to boost company efficiency and productivity
• Respond to customer inquiries in a timely fashion and move to resolution
• Manage team budget and expenses
• Ensure Region SFDC Monthly Forecasts are as accurate as possible
• Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings
• Develop and maintain relationships with GuidePoint key vendors and customers
• Leverage vendor resources and relationships to bring opportunities and value to customers
• Serve as a liaison between GuidePoint outside Sales Executives, Purchasing and Accounting Departments to process and track orders
• Other related duties to support the region as required and assigned

Preferred Qualifications

• Associate Degree or equivalent from two year college or technical school preferred
• Experience with SalesForce.com preferred
• 3+ years of experience leading a team preferred
• Technical sales/support and outbound calling experience preferred
• Ability to work well with a team
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option