Sales Operations Manager

Summary

Join Culture Amp as a Sales Operations Manager and become a critical partner across Sales, Marketing, and Customer Success. Drive operational excellence, improve data-driven decision-making, and support go-to-market strategies. Collaborate with leadership, build dashboards and analyze data to uncover sales trends, and support strategic planning. Manage systems and data operations, documentation, and sales support cases. This role offers the opportunity to work cross-functionally, influence key business outcomes, and contribute directly to the company's growth.

Requirements

• 3+ years of success in Sales Operations, Revenue Operations, or Business Operations roles at tech companies
• Strong technical skills with experience using CRM platforms and sales productivity tools
• Solid understanding of SaaS operations and best practices
• Proven ability to build cross-functional relationships and influence stakeholders to drive results
• Process-driven mindset focused on continuous improvement and scalable operations
• Exceptional attention to detail, a strong ownership mindset, and ability to operate autonomously at a high level of work quality
• Strong problem-solving skills and adaptability in dynamic, fast-changing environments
• Analytical skills to interpret data, spot sales trends, and monitor pipeline health
• Excellent written and verbal communication skills

Responsibilities

• Collaborate with leadership in Revenue Operations, Sales, Marketing, and Customer Success to drive go-to-market initiatives, support revenue planning, and ensure organizational alignment
• Build dashboards and analyze data to uncover sales trends, assess pipeline health, and drive actionable insights
• Support strategic planning through territory design and target setting
• Manage systems and data operations, including user access, permissions, ticket processing, and bulk uploads
• Own documentation for key processes and systems, creating and updating user guides that enhance clarity and efficiency
• Manage sales support cases, ensuring timely resolution and serving as the primary resource for inquiries and issue troubleshooting

Preferred Qualifications

Resilient, entrepreneurial, and optimistic – a great sense of humor is a plus!

Benefits

• Flexible working hours
• 14 weeks parental leave at full pay for primary carers and 4 weeks for secondary carers
• MacBooks for all!
• Shares - it’s important to us that everyone is an owner and can share in our success
• Fun and inclusive digital, and (in the future) in-person events
• Health Benefits
• Equity
• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)