Sales Operations Manager

Summary

Join SharkNinja as a Sales Operations Manager (Costco) and become the primary point of contact for operational functions driving revenue and margin for Costco accounts. You will be responsible for demand planning, inventory management, purchase order execution, and sales analysis. This role requires strong analytical skills, experience in demand planning/supply chain management, and proficiency in Microsoft products. You will collaborate with internal teams and Costco to optimize trade spend, forecast sales, and improve operational performance. The position involves leading customer meetings, providing financial updates, and contributing to sales strategy development. Approximately 20% travel is required.

Requirements

• Bachelor’s Degree or equivalent experience; concentration in Business preferred
• 3-5 years of experience in demand planning/supply chain management and business analytics/financial role within the consumer products industry
• Ability to draw insights across multiple complex data sets and incorporate into decision making
• Ability to work in a collaborative team environment
• Must have demonstrated strong analytical skills, attention to detail, and advanced proficiency in the Microsoft suite of products
• Strong communication, organization, project management and interpersonal skills
• Must be able to set priorities and juggle several tasks within a fast-paced, deadline driven environment with a positive attitude
• Ability to travel approximately 20% for corporate events and HQ (Needham, MA) visits

Responsibilities

• Serve as a key liaison between the Costco customer and SharkNinja’s internal teams by understanding account-specific needs, ensuring alignment with internal goals, and driving timely and effective communication
• Own long-term forecasting (12–18 months), sales flow, and inventory planning by collaborating with demand planning, operations, and sales teams to mitigate stock risk—especially around critical high-velocity tentpole events
• Manage forecasting systems (SFO), including updates to inventory flows, promotional plans, pricing, and data governance for both new and existing SKUs
• Coordinate Supply Chain, Strategic Sales, and Demand Planning teams to track and evaluate promotional performance, recalibrate forecasts, and develop future shipment strategies
• Partner with Strategic Sales and Analytics to provide channel-specific promotional guidance and ensure alignment between national and account-level initiatives
• Support trade-spend optimization efforts and drive healthy revenue growth by leveraging spend tools and aligning promotional investments with EBITA goals
• Contribute to sales strategy development and execution to drive revenue and market penetration, while continuously analyzing sales and operational performance for insights and improvement
• Lead weekly customer meetings and provide timely financial updates, ad-hoc reporting, and standardized business reviews - deliver clear, data-driven insights that guide decision-making
• Assist in building presentations and strategic decks for internal and customer-facing needs, while maintaining a strong working knowledge of key categories and competitive landscape
• Innate curiosity and desire to find creative solutions

Preferred Qualifications

Past operational or sales experience with Costco or other large retailer preferred

Benefits

• Competitive health insurance
• Retirement plans
• Paid time off
• Employee stock purchase options
• Wellness programs
• SharkNinja product discounts