Sales Operations Manager

Summary

Join Wellhub, a corporate wellness platform, as a BPO Sales Operations Manager (SMB) in São Paulo! Manage third-party operations focused on small businesses, implementing best practices in digital sales and process automation. Collaborate with marketing, client success, and product development teams to achieve sales targets. Design and implement strategies, build dashboards and KPIs, and foster team development. This role requires B2B sales experience, strong digital marketing comprehension, and leadership skills. Wellhub offers a flexible work environment, comprehensive wellness benefits, paid time off, parental leave, and opportunities for career growth.

Requirements

• Relevant experience in sales in B2B companies (previous experience with SMBs will be a plus)
• Excellent comprehension of digital marketing, lead generation, funnel conversions
• Previous formal experience in leading and managing sales teams. Be a leader that is worried about developing his/her teams
• Fluent in Portuguese and English is mandatory and Spanish will be a plus
• Experience in planning, developing the strategy, implementing, and managing sales processes and teams . These efforts should be easily scalable in the mid-run
• Quantitative skills to build business models, dashboards and conduct KPIs analyses. Use data to drive all decisions and finish all tests
• Hands-on mindset, be an excellent communicator and creative thinker

Responsibilities

• Manage a third-party operation focused on small companies
• Implementation of the best practices in digital sales and process automation in sales
• Be a team player to work collaboratively across teams (Marketing, Client Success and Product Development)
• Design and implement the strategies necessary to achieve the sales targets
• Promote training and development
• Build dashboards, KPIs, sales forecasts, commissions plan, career path for the team members
• Think strategically, analytically, and creatively about new ways to convert B2B customers to increase self service sales

Preferred Qualifications

• Previous experience in Start-ups or in SaaS companies will be a plus
• Proven ability to use Salesforce, dialer software, chat tools, and CRM tools (ex: HubSpot) will be a plus
• Previous experience managing third party operations will be a plus

Benefits

• Health, dental, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday
• We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• An exciting and supportive atmosphere with ambitious people from around the world!