Sales Operations Manager

Summary

Join Mantra Health as their Sales Operations Manager and oversee the processes, tools, and technologies supporting sales and partner success teams. You will develop resources, track sales data, and provide forecasting support. This role requires strong analytical and communication skills, experience optimizing sales processes, and familiarity with sales technologies. You will collaborate with cross-functional teams to align sales strategies with company objectives and improve sales efficiency. Mantra Health offers a competitive salary and benefits package, including stock options, comprehensive health insurance, flexible work location, generous PTO, and inclusive parental leave.

Requirements

• Proven track record of project management, especially around coordinating new implementations of programs and software tools
• Proven experience optimizing sales and renewal processes by identifying inefficiencies, implementing operational improvements, and driving execution
• Strong pipeline management and forecasting background, with a track record of supporting sales and install base teams in improving predictability and performance
• Track record of curiosity & applying modern AI tools to improve GTM productivity
• Familiarity with Gong, Prolifiq, Slack, Hubspot
• Experience working with Looker or similar BI tools
• Deep understanding of a customer lifecycle, from lead generation to renewals
• Experience in a similar role at a company with complex modular solutions that include 6+ month sales cycles with total contract values exceeding $500,000
• Experience with Salesforce & Salesforce administration is required
• Strong analytical skills
• Strong communication skills
• Ability to work within a cross-functional team
• Proactively identify issues and solve problems autonomously

Responsibilities

• Own Sales, Partner Success dashboards & monitor KPIs, and implement strategies to improve sales efficiency
• Generate actionable analyses and insights that inform strategic decisions
• Support a team to continuously improve the strategic account designation and territory assignment through analysis of Mantra’s Ideal Customer Profile (ICP) and their Propensity to Buy (PTB)
• Improve and revise sales, renewal, and cross-sell processes to improve efficiency and predictability
• Evaluate, implement, and train teams on sales tools and technologies that improve sales and partner success productivity
• Manage the day-to-day operation and implement necessary changes to the sales and partner success tech stack
• Report to the Vice President of Sales but also work closely with marketing, finance, and product teams to align sales strategies with company objectives
• Drive pipeline management and forecasting in conjunction with sales leadership
• Collaborate in setting quotas and incentives that align sales and company goals, as well as tracking tools and incremental KPIs

Preferred Qualifications

Experience implementing CPQ systems is strongly preferred

Benefits

• Stock Options
• Medical, vision, and dental coverage
• 401(k)
• Flexible work location
• Generous PTO, vacation, and tenure-based sabbatical Policy
• Inclusive parental leave, equal for all parents
• $1,000 new-parent mental wellness benefit
• Commuter card, if you commute
• Access to One Medical
• Healthcare & Dependent Care FSA