Sales Operations Manager

Summary

Join uConnect, a mission-driven company improving access to career services, as their Sales Operations Manager. You will play a pivotal role in driving sales effectiveness and efficiency by optimizing sales processes, managing sales technologies, analyzing data, and supporting sales teams. This role requires close collaboration with sales leadership and other departments. The ideal candidate is data-driven, detail-oriented, and comfortable building processes from scratch. uConnect offers a fully remote work environment and a collaborative culture. The company prioritizes employee well-being and offers competitive compensation and benefits.

Requirements

• 4-6 years working in sales operations, strategy, or analytics roles, preferably in a high-growth SaaS environment
• High EQ -- works well with stakeholders, gains trust, enjoys working with people
• Senior presence -- can convey complex information to executives clearly and concisely; can resolve tradeoffs. Effective communicator across levels and audiences
• First principles problem solver -- dimensionalizes problems, demonstrates history of lateral thinking
• Extensive hands-on experience and interest in building from scratch
• Proficiency with core sales tools Hubspot, Gong, Outreach
• High ownership mentality demonstrated by developing projects of >6-12 months length
• Thrives in ambiguity, love the big picture, but are eager to build from scratch and continuously improve processes

Responsibilities

• Lead the weekly and quarterly operational cadence for our Sales and CS team, supporting top & bottom of funnel metrics, outlook and pipeline inspection, ensuring sales leaders prioritize critical metrics
• Maintain KPI and OKR Cadence alongside revenue team leaders
• Run the weekly Forecast and Quota Call meeting to drive an accurate forecast
• Merge customer insights and financial modeling to synthesize business narratives for growth and retention to share with senior leadership across sales, operations, finance, and product, throughout the quarter and for QBRs
• Support sales team operations in systems such as Hubspot, Gong, Zoominfo, DealHub
• Ensure data accuracy, integrity, and cleanliness in our CRM to support reliable reporting and insights
• Administer and optimize the sales technology stack, ensuring all tools are effectively configured, integrated, and aligned with sales team needs
• Support the implementation and refinement of sales processes and procedures that enhance efficiency, scalability, and effectiveness
• Conduct ongoing analysis of sales performance, identifying trends, gaps, and opportunities for improvement, and providing actionable recommendations
• Maintain and enhance key sales performance metrics and dashboards, delivering accurate and timely visibility into sales performance for stakeholders
• Serve as a resource for troubleshooting and resolving operational or technical issues within the sales team

Benefits

• Competitive compensation, including participation in a generous employee equity stock option program, and a wide range of employee benefits
• Fully remote organization, encouraging mobility, and for all employees to work from their ideal environment