Sales Order Processing Specialist

Summary

Join Turnitin, a global leader in educational technology, as an Order Processing Specialist. You will be responsible for accurately processing customer purchases, activating accounts, and resolving customer issues. This role requires excellent communication and organizational skills, along with a high level of computer literacy. Experience in order processing or customer service is preferred, but not mandatory. Turnitin offers a remote-centric culture, competitive benefits including generous time off, health and wellness programs, and a retirement plan.

Requirements

• High level of computer literacy
• High Level of attention to detail
• Excellent verbal and written communication skills
• Must be customer-retention focused
• Must be able to effectively prioritize, multi task and work well as part of a team
• Candidate need to work in UK hours
• University degree

Responsibilities

• Process external customer purchase orders, signed Order Forms or other forms of commitments
• Provision new and existing customer accounts on multiple platforms for our various products
• Process internal customer requests
• Effectively resolve customer issues/concerns regarding purchases/provisioning
• Respond to customer email inquiries and requests
• Develop and maintain excellent rapport with customers, both internal and external
• Provide first hand support to sales, resellers/partners, finance, product support teams globally
• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
• Perform other administration duties and projects as assigned

Preferred Qualifications

• 2-3 years’ experience (preferred) in order processing, customer service or related experience order processing, customer service or related experience
• Previous experience with SalesForce and Netsuite

Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time
• Charitable contribution match
• Monthly Wellness or Home Office Reimbursement
• Access to Modern Health (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution