Inside Sales Specialist

Summary

Join Colibri as a remote, contract Inside Sales Specialist working Monday-Friday, 8:00 AM – 5:00 PM CST. Your primary responsibility is engaging with prospective and existing customers, guiding them through the buying process, and handling a high volume of calls daily. You will also work to retain business by supporting customers considering cancellations or refunds. This role significantly impacts revenue growth and customer satisfaction, requiring confident communication, objection handling, and adaptability in a fast-paced environment. You will be part of a team that values coaching, collaboration, and performance in a feedback-rich environment. Your contributions directly impact both our customers’ experience and the sales team's success.

Requirements

• At least one year of experience in inside sales, customer enrollment, or a similar role focused on closing sales and customer engagement
• Strong communication skills—confident on the phone and able to build rapport quickly
• A track record of meeting (or beating) sales goals in a fast-paced, high-volume setting
• Experience managing objections and retaining customers who are hesitant or looking to cancel
• Ability to identify customer needs and tailor your approach to each conversation
• Comfort working with tools like Salesforce, Microsoft Office, and other common platforms
• Strong organization and time management skills—you’ll need to juggle multiple priorities effectively
• Resilience and adaptability—you’re comfortable with change, feedback, and continual growth
• Work Arrangement: Remote, Contract
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST (includes two 15-minute breaks and a one-hour lunch)

Responsibilities

• Being the first point of contact for potential and current customers—clearly explaining products, pricing, and payment options
• Closing sales, entering orders, and identifying opportunities for upselling and cross-selling
• Following up on leads, incomplete transactions, and interested customers who haven’t yet purchased
• Speaking with customers requesting cancellations or refunds and working to retain those sales when possible
• Using a value-based approach to handle objections and lead customers toward positive outcomes
• Maintaining a consistent daily call volume with a focus on professionalism and performance
• Logging all customer interactions and outcomes accurately in Salesforce
• Leveraging our real-time AI sales tool to support conversations and stay compliant
• Participating in regular coaching sessions (all calls are recorded and may be monitored live)
• Collaborating with teammates and leadership to achieve both individual and team sales goals
• Supporting other team or department tasks as needed