Sales Solution Architect

Summary

Join Counterpart Health as a Sales Solution Architect and become the technical lead in our sales process, building trust with healthcare organizations. You will build strong relationships with prospective customers' technology teams, establish and refine our pre-sales technical engagement strategy, and develop a deep understanding of their technical landscape. Lead technical discovery sessions, articulate Counterpart's capabilities, and facilitate alignment across customer teams. Success involves building rapport, ensuring customer confidence in our technical approach, and accurately capturing technical requirements. This role requires exceptional interpersonal skills, significant healthcare technology sales experience, and a strong understanding of healthcare organizational structures and technologies. You will need to confidently discuss technical integration concepts and navigate complex customer organizations.

Requirements

• You possess exceptional interpersonal skills – you're naturally personable, charismatic, and adept at building trust and rapport quickly with diverse groups
• You have significant experience working with or selling technology solutions into the US healthcare provider space, particularly with medical groups and ACOs
• You have a strong understanding of the typical organizational structure and common technologies within these healthcare organizations (e.g., major EHRs, data warehousing concepts, common data exchange methods/standards like HL7v2/MLLP, FHIR, SFTP)
• You can confidently and credibly discuss technical integration concepts, data specifications, APIs, and system workflows with technical audiences, even if you aren't writing the code yourself
• You possess strong self-awareness regarding your own technical depth and are comfortable identifying when to bring in deeper expertise
• You have a proven ability to navigate complex and sometimes political customer organizations to achieve alignment across different teams
• You have 8+ years of experience in a relevant customer-facing technical role, such as Pre-Sales Engineer, Solutions Architect, Sales Engineer, or Technical Consultant
• You are highly autonomous, organized, and comfortable managing your priorities within a dynamic sales environment

Responsibilities

• Serve as the primary technical point of contact and the "face" of Counterpart's technology organization throughout the mid-to-late stages of the sales cycle
• Build strong relationships and alignment with prospective customers’ internal technology teams once conversations move beyond the initial executive level
• Establish and refine our strategy and playbook for pre-sales technical engagements
• Develop a deep understanding of prospective customers’ technical and organizational landscape—including systems, team structures, internal dynamics, and key stakeholders—to guide engagement strategy
• Lead technical discovery sessions and clearly articulate Counterpart’s capabilities, integration approach, data requirements, and solution architecture to both technical and non-technical audiences
• Facilitate across siloed customer teams (e.g., EHR, data teams) to ensure alignment on project scope, technical requirements, deliverables, and responsibilities, while tapping our team of SMEs as needed to support deeper technical discussions

Benefits

• Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities
• Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions
• We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage
• We understand the importance of mental health in fostering productivity and maintaining work-life balance
• To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy
• Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location
• Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents