Sales Solutions Architect

Summary

Join MCG, a leading healthcare organization, and become our Sales Solution Architect – Payer Market. You will play a critical role in driving successful sales by leveraging your clinical and technical expertise to present MCG's products and services to potential clients. This client-facing position requires close collaboration with various internal teams, including Sales, Account Management, and Product. You will analyze client needs, propose tailored solutions, and build strong relationships with stakeholders at all levels. The role involves delivering presentations, developing economic models, and contributing to product development. This position offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on the healthcare industry.

Requirements

• At least 5 years of experience providing clinical solution demonstrations, understanding clients' needs to match solutions to needs, leveraging technical expertise, and designing tailored solutions
• Extensive clinical experience in a health plan or TPA setting including Utilization Management, Case Management, or Disease Management (i.e. Health Plan or TPA), with a strong understanding of clinical workflows and challenges
• Strong understanding of software development, technical architectures, data analytics, and integrations
• Ability to effectively convey technical concepts to both technical and non-technical stakeholders
• Demonstrated experience in building C-Suite relationships, presentations to C-Suites, and engaging executives in strategic discussions and planning activities
• Proven track record of successfully understanding client needs and matching those up with solutions that fit a technology platform
• Working knowledge of health plan operations
• Strong understanding of healthcare markets and terminology
• Strong understanding of MCG Payer solutions
• Strong presentation skills with peers, management, and clients
• Exceptional client-facing communication skills, including strong written and verbal abilities for interactions with internal and external clients, whether in person, phone, or written communication
• Travel required - Up to 50% to Client sites and MCG-sponsored events

Responsibilities

• Partner with the Sales, Product, Customer Success, and Operations teams to understand client and prospective needs during the sales process and propose optimal solutions that meet these needs, while aligning with our core technology platform and capabilities
• Expert user of all MCG software products, configuration, and customization tools
• Deliver solution presentations/demonstrations tailored to customers’ requirements and pain points
• Build relationships with business partners, internal and external, to become a trusted advisor
• Manage discussions with various levels of customers’ IT technical and clinical audiences
• Possess a deep understanding of the business problems that align with each of the MCG solutions along with the clinical and financial benefit of each solution
• Partner with the Manager of Sales Operations & Analytics to develop product-specific ROI and economic models to deliver to clients
• Partner with Marketing to create and maintain technical documentation, including architectural diagrams, data flow diagrams, and technical specifications to present to clients as well as update other collateral as the market/solutions change
• Participate in company projects around software development to provide feedback on the design and development of solutions, including configuration specifications, custom software/system integrations, data migrations, interfaces with solution offerings and process automation
• Provide voice of customer input to the product and customer success teams from experience in customer conversations
• Drive process improvement for sales to increase efficiencies for selling, strong presentations, and meeting our client needs
• Provide feedback to Sales Operations & Enablement with suggestions on process and training improvements
• Stay current on all product features and deficiencies
• Utilize Salesforce to facilitate defined processes and documentation of client meetings
• Manage security assessments, attestations, and various other forms required by clients and prospects in the sales cycle
• Partner with our CARE team to understand our editorial processes, provide clinical insights to customers, and have the ability to deep dive into our different content sets
• Understand and stay current on all competitors while using our solution value statements to position ourselves against our competitors
• Ability to showcase our clinical content to various levels of clinical audience while showing value within the clinical workflow
• Supports a culture that reflects all virtues of the Ideal Team Player
• Support the MCG culture which values diversity, empowerment, ownership, excellence, passion, collaboration, and support

Preferred Qualifications

• At least 5 years’ experience with MCG products and services preferred
• Active, current, and unrestricted RN or LPN license in a state or territory of the United States required
• Ability to multi-task and meet deadlines despite multiple and conflicting priorities and to constructively adapt to change
• Self-starter, capable of and motivated to independently perform tasks without continuous supervision
• Evidence of a professional approach to assignments: responsible, effective, efficient, ethical
• Goal-oriented, action-focused, pragmatic, and self-disciplined

Benefits

• Remote work with 50% travel
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan; flexible spending and health savings account
• 15 days of paid time off + additional front-loaded personal days
• 14 company-recognized holidays + paid volunteer days
• Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
• LGBTQ+ Health Services
• Pet insurance