Sales Support Analyst

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Sales Support Analyst. Partner with the EU Sales team and directly support customers with their Veeva software subscription orders. This role requires building strong relationships with internal teams and customers, processing orders and renewals accurately, answering customer questions, and managing relevant documentation. You will utilize a CRM system daily for tasks such as creating opportunities, generating reports, and building quotes. The ideal candidate is motivated, goal-oriented, and interested in developing best practices. Veeva offers a flexible work environment and various benefits.

Requirements

• University degree (BA, BSc, BBA) or equivalent work experience
• 3+ years in a sales support or customer support environment
• Strong written and oral communication skills in English
• Intermediate Excel Skills
• Experience working in a CRM system
• Strong organizational and time management skills, attention to detail

Responsibilities

• Build trusted relationships through direct communication with Veeva sales, finance, and operations teams, and also with our customers
• Create and process subscription and renewal opportunities and quotes in a timely and accurate manner
• Answer customer questions about the order process and provisioning status
• Collect relevant documentation to close out opportunities
• Daily navigation of CRM system, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
• Working on special projects, as needed

Preferred Qualifications

• Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it
• SaaS experience
• Experience with MS Office (PowerPoint, Word)
• Experience with Google Suite (Docs, Sheets, Slides)
• Fluency in another European language (German, Spanish, Italian, French)

Benefits

• Health & wellness programs
• Cafeteria package
• Private medical services
• RSU and Stock Options
• Flexible home office