Sales Support

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work certified company, and contribute to their success in providing scalable and secure network and security solutions across Australia and New Zealand. This sales support role offers a Monday-Friday schedule (7 AM - 4 PM PHT) with work-from-home flexibility. You will utilize Salesforce CRM and other tools to manage partner and customer interactions, prepare quotations, and provide excellent customer service. The position requires proven experience in sales support or a related role, strong communication skills, and proficiency in CRM software. ConnectOS offers a competitive salary, comprehensive benefits including medical, dental, and life insurance, paid time off, and opportunities for career growth.

Requirements

• Proven experience in sales support, customer service, or a related role
• Excellent communication, negotiation, and interpersonal skills
• Ability to manage multiple tasks and priorities effectively
• Proficiency in CRM software (Salesforce or Dynamics) and Microsoft Office Suite

Responsibilities

• Utilize Salesforce CRM and other tools to maintain accurate records of partner and customer interactions, sales activities, and order progress
• Prepare quotations and respond promptly to requests for service from partners and customers
• Serve as a key point of contact for partners and customers, addressing their needs and providing support to ensure satisfaction and mutual success
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience
• Foster a solution-focused culture within the team, aiming to meet and exceed customer expectations
• Continually improve sales processes to enhance efficiency and effectiveness
• Collaborate with internal teams to streamline operations and ensure seamless execution of sales initiatives
• Process orders in Netportal to ensure accurate and timely fulfillment
• Track and report on key performance metrics related to sales support activities
• Provide support to the Sales Team in their efforts to drive sales and achieve targets

Preferred Qualifications

Strong understanding of the wholesale telecommunications industry is preferred

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities