Salesforce Administration Manager

Summary

Join us as the Manager, Salesforce Administration, where you will oversee the daily configuration, maintenance, and enhancement of our CRM system. Your responsibilities will include data management, report generation, dashboard creation, and implementing solutions to optimize organizational processes. You will report to the Director of CRM and collaborate with other teams to integrate new platforms and improve data quality. This role requires a Bachelor's degree, Salesforce Administrator certification, and 3+ years of CRM experience. Experience with Nonprofit Success Pack and Marketing Cloud is preferred.

Requirements

• Bachelor’s degree
• Certified Salesforce Administrator
• 3+ years of experience working with CRM systems and databases required; experience with Salesforce Nonprofit Success Pack strongly preferred
• Experience integrating Salesforce with other systems and platforms
• Knowledgeable in data governance processes and data quality best practices
• Highly meticulous and organized, with exceptional attention to detail
• Strong proficiency in MS Office Suite

Responsibilities

• Deploy CRM configuration changes, such as fields, flows, and record types
• Customize the user experience with personalized page layouts
• Lead the integration of new platforms and systems within the CRM ecosystem
• Install Salesforce updates, patches, and releases
• Create custom reports and dashboards based on internal department needs
• Manage user licenses, including new user setup, roles, profiles, and permissions
• Support requirement gathering and solution design that aligns with business goals
• Improve data hygiene by identifying trends in the database, taking corrective actions, and recommending advancements in policies
• Assist with other duties and special projects as assigned by the VP of Data Strategy and the Director of CRM

Preferred Qualifications

• Experience with Marketing Cloud is a plus
• Understanding of fundraising/development is a plus
• Excellent analytical and problem-solving skills
• Effective written and oral communication skills
• Ability to work with minimal to moderate supervision