Senior Manager, Salesforce Service Delivery

Summary

Join Veritone as a Sr. Manager of Salesforce Service Delivery and play a pivotal role in Business Operations, Enterprise Applications, and internal Project Management. You will lead the Salesforce service delivery team, manage JIRA tickets, architect and execute Salesforce deployments, and provide strategic technical recommendations. This hands-on role requires expertise in Salesforce configuration, analysis, and development, along with strong communication and project management skills. You will collaborate with various teams, gather requirements, implement enhancements, and develop operational dashboards. Veritone offers a competitive compensation package, remote-first work environment, and various benefits.

Requirements

• B.S. or B.A. degree is required
• Business systems process expertise within the software / SaaS industry, especially within Sales and Marketing functions
• Expertise in analyzing and developing solutions to highly complex problems
• Expert knowledge of Salesforce.com configuration and analysis and the impact of the solutions on the business and business operations functions
• Demonstrated capacity to develop innovative solutions, systems and products to support company objectives
• Ability to effectively communicate business issues and needs at a senior leadership level and how technology supports those requirements
• Demonstrated ability to serve as a technical authority within the organization and with customers
• Experience managing projects or customer relationships of critical importance
• Strong knowledge of Salesforce Administration or similar CRM tools
• Familiar with process diagramming and process automation tools like Salesforce for continually analyzing and addressing process bottlenecks across the business organization
• Experience (and preferably an enjoyment of) balancing numerous different priorities and demands
• 2+ years as a Salesforce developer utilizing full capabilities of the Salesforce platform
• Demonstrated experience developing interactive UI, Visualforce, Apex, Java, JavaScript, JQuery, NodeJS, React etc
• In depth knowledge and experience with APIs and integrations with Salesforce.com
• Demonstrated experience with ETL, data structures, sql, postgresql

Responsibilities

• Be accountable (application owner) of Salesforce.com; responsible for resolving support tickets (break/fix, user permissions, etc) as well as delivering enhancements/solutions to accommodate small feature requests and projects
• Lead the Salesforce service delivery team, which is composed of internal system administrators and developers and external contractors
• Manage JIRA tickets assigned to the Salesforce service delivery team and ensure SLA are met
• Architect and help execute our internal Salesforce.com related deployments
• Provide strategic technical and architectural recommendations for the configuration of Salesforce.com
• Gather and document requirements (functional and technical) for project needs, based on understanding of business processes
• Implement new enhancements including creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts
• Develop operational dashboards to provide weekly insights into the rhythm of the business. (track KPIs and highlight levers to move)
• Provide cost effective business systems and applications analysis in support of the development and implementation of business applications (Salesforce.com), including evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration; formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements
• Analyze business requirements/processes and system integration considerations to determine appropriate technology solutions
• Design, configure and perform testing and debugging of applications using current technologies; complete documentation and procedures for installation and maintenance
• Perform routine administration functions on internal SFDC instance
• Operate as a liaison between technical personnel and the appropriate end-user department; evaluate and translate end user needs and problems to technical associates and/or vendors where appropriate
• Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives
• Work on applications and business problems that are highly complex and diverse in scope and project size, multiple applications, contractors, global rollout, new technologies, new architectures
• Consider the business implications of the application of technology to the current and future business environment
• Provide expert input on processes, procedures, or new approaches in support of the various business functions at Veritone, including Marketing, Sales, Product, Customer Success, and Business Units
• Interact with business users and developers to define current and future application requirements
• Lead large scale or complex Salesforce.com upgrades/ enhancement development and implementations
• Develop project plans, user acceptance test plans and communication plans for knowledge transfer to the end-user
• Document business processes and flows in visio, graph.io or similar tool
• Follow project methodologies and standards set forth by the PMO

Preferred Qualifications

• Bachelor’s in Computer Science or solid knowledge of CS fundamentals (OOP, design patterns, algorithms, etc...)
• Demonstrated experience utilizing AI tools and/or engines
• Excellent verbal and written communications skills
• High-energy, team-first, positive attitude
• Experience and a desire to work in a fast-paced environment
• Desire to work with a leader in the Artificial Intelligence industry looking to advance technology and empower others to be even better

Benefits

• A competitive compensation package
• Participation in the Company’s Equity Program
• Remote first + Hybrid workplace
• VERI Communities (Affinity Groups) & Belonging
• Empowerment to build your career journey at Veritone
• Flexible (Paid) Time Off
• Benefits Program: medical, dental, vision, 401K matching, and more!
• Mental health awareness and support
• An incredible opportunity to impact AI for good and empower the human with AI solutions and services