Salesforce Administrator

Summary

Join BELAY, a thriving Atlanta-based company, as a Salesforce Administrator! This full-time, work-from-home position requires maintaining and improving our Salesforce environment. You will be responsible for user setup, training, troubleshooting, and report development. The ideal candidate is a self-starter with strong Salesforce expertise, excellent communication skills, and a proactive approach to problem-solving. BELAY offers a vibrant culture, competitive salary, and the opportunity to contribute to a growing organization. Must reside in the Atlanta, GA area. This is a full-time, exempt, W-2 role.

Requirements

• The ideal candidate for this role must be flexible, poised, professional, detail-oriented, proactive, and confident in their decision-making and problem-solving skills
• Must be an expert with technology and also fully embrace it as the platform on which we run our company
• Excellent written and verbal communication skills and regular business hours availability are required
• BA/BS degree or equivalent work experience
• 6+ months experience as Salesforce Administrator
• Salesforce Administrator Certification
• Must be a driven self-starter, a positive thinker, loyal and trustworthy
• Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action orientation are essential for this role
• Strong verbal and written communication skills
• Team player who is willing and able to “roll up the shirt sleeves” to get a project done when needed
• A high degree of autonomy with the capability of working remotely

Responsibilities

• Represent BELAY in a positive and professional manner
• Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day
• Be a good steward of our Vision: “Our vision is to help you achieve your vision”
• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork
• Serve as a system administrator for the Salesforce environment
• Administer and support Salesforce platform (user setups, profiles and roles, customized objects, fields, record types, page layouts, validations​, and process automation​)
• Create and manage users, profiles, roles, permission sets, and sharing rules in Salesforce in alignment with data security model
• Develop and maintain custom reports and dashboards
• Administer and support Salesforce Digital Experience Sites (e.g. BELAY Contractor Community)
• Provide primary support and training to CRM end-users. Assist in training of new users, and grow the Salesforce skill set across the organization
• Create and maintain user documentation/training guides
• Troubleshoot and resolve CRM system or user-generated errors
• Manage the Salesforce ticketing system and all user-submitted tickets, addressing issues as they arise
• Complete regular internal system audits to​ uncover data integrity issues and/or opportunities for process improvement
• Manage Salesforce data feeds and other integrations
• Manage mass data imports/updates​
• Collaborate with stakeholders to understand business requirements and develop solutions that address these requirements, ensuring solutions align with our existing data model and are not only scalable, but also safeguard the structural integrity of our org's architecture

Benefits

• Work from home full-time
• Standard business hours are Monday-Friday
• Full-time, exempt, W-2 role
• Award-winning culture
• Salary: $66,000