Salesforce Administrator

Summary

Join Curri as a Salesforce Administrator and play a key role in supporting and maintaining our Salesforce environment. You will collaborate with various teams to optimize Salesforce, configure and customize the system, automate tasks, troubleshoot issues, and provide end-user support. This role involves creating documentation, conducting training sessions, performing system audits, and assisting with integrations. You will have the opportunity to shape the primary support structures for all external-facing roles and contribute to Curri's continued growth. The position offers significant responsibilities from day one and a flexible remote work environment.

Requirements

• Understanding of Salesforce CRM and its core features, Salesforce Certified Administrator certification or desire to obtain it
• Experience with Salesforce Lightning, workflows, process automation tools
• Familiarity with integrating third-party systems and apps
• Adaptability and a willingness to learn new tools, processes and systems quickly
• Excellent written communication skills, ability to tailor findings to both a technical and non-technical audience
• Proven critical thinking & problem solving skills; demonstrable ability to propose process improvement plans
• Cross-functional collaboration skills
• Basic project management skills

Responsibilities

• Configure and customize Salesforce to meet the needs of the business, including setting up fields, page layouts, reports and dashboards for both web and mobile use
• Identify, design and implement automation for time-consuming tasks, to allow our team to spend more time with customers and drivers and less time on administrative tasks
• Support daily Salesforce administration tasks, including user management, permissions and data maintenance
• Troubleshoot issues and provide end-user support to ensure adoption across the organization
• Collaborate with cross-functional teams to develop and deliver solutions that enhance our Growth and Operations organizations’ work
• Create and maintain robust documentation of our Salesforce processes, workflows and best practices
• Develop and conduct regular enablement sessions with end users
• Conduct regular system audits to ensure data integrity and consistency
• Assist with integration with other business systems, data imports and exports
• Explore opportunities and implement AI-enabled systems to keep ahead of market trends
• Stay up-to-date with Salesforce updates, features and best practices to improve our use of the platform

Preferred Qualifications

• Advanced Salesforce Administration certifications
• Experience developing and conducting training and enablement programs
• Familiarity with technical documentation standards and practices
• Extreme curiosity to develop new expertise in both operations and the teams we support
• Understanding of SaaS, logistics and materials industries and tangentially related industries

Benefits

• Work in a remote environment with a flexible schedule
• Competitive salary
• Health, dental, vision, 401K, and an equity compensation grant