Salesforce Administrator

Summary

Join our team as a Temporary Salesforce System Administrator for a 6-week contract starting February 17th! This hybrid or remote role in Boston, MA, involves maintaining and enhancing our Salesforce environment. You will collaborate with various teams to resolve operational challenges, ensuring seamless daily operations. Key responsibilities include user management, report and dashboard maintenance, troubleshooting, communication, data integrity, issue documentation, and collaboration with Sales Ops and Patient Support. The ideal candidate possesses strong Salesforce administration experience, technical proficiency, analytical and problem-solving skills, and excellent communication abilities.

Requirements

• Proven experience in administering and managing Salesforce environments, with a strong understanding of Salesforce configuration, user management, and data integrity practices
• Familiarity with Salesforce reporting, dashboards, data imports/exports, and permission settings
• Ability to troubleshoot and resolve Salesforce issues effectively, including bug fixes and error message resolution
• Strong analytical skills to interpret data and generate actionable insights
• Proven problem-solving abilities in a fast-paced, dynamic environment
• Excellent written and verbal communication skills to clearly document issues and collaborate with cross-functional teams
• Ability to translate complex technical information into user-friendly terms
• Detail-oriented with strong organizational skills to manage multiple tasks and priorities simultaneously
• Experience in documenting processes, user requests, and maintaining clear communication channels with end users

Responsibilities

• Verify new users have appropriate Calendar Anything Licenses
• Deactivate users who are no longer with the company and transfer records as necessary
• Create new reports and direct users to existing reports
• Update dashboards and assist users in extracting and analyzing the data they need
• Troubleshoot permission/access issues and resolve error messages encountered by users
• Diagnose and fix bugs, ensuring smooth operation of the Salesforce environment
• Update existing and create new email alerts
• Maintain data integrity by communicating with users regarding missing or inaccurate data and assisting in correcting these errors
• Execute mass uploads/updates of data and transfer ownership of records when necessary
• Document user requests and system bugs using the Salesforce Request Form
• Follow up with users to gather all necessary information to generate detailed tickets
• Prioritize and deploy high priority update requests from the backlog
• Work closely with the Sales Ops Manager to ensure orders are fulfilled accurately and on time
• Support the Patient Support team with data requests and necessary changes in Salesforce

Benefits

• 15 days of accrued PTO
• 401K with a 3% company contribution