Litify is hiring a
Salesforce Consultant

Summary

The job description is for a Salesforce Consultant in the Litify Success Accelerator Program within the Customer Success team. The role involves problem-solving, working directly with customers to make declarative changes in their Salesforce org, and coordinating with other teams. The required qualifications include 3+ years of experience with the Salesforce platform, 2+ years of experience with Salesforce Automations, strong technical knowledge of Salesforce administration and configuration, empathetic listening skills, project management experience, excellent communication skills, hands-on experience troubleshooting technical issues on the Salesforce platform, understanding of data migration, experience with an accounting platform or legal accounting, and the ability to handle multiple customers & tasks simultaneously. The estimated pay range is $80,000-$100,000, and benefits may be offered.

Requirements

• 3+ years of experience with the Salesforce platform either as an IT leader, Admin or a Consultant
• 2+ years experience working on Salesforce Automations; strong Flow knowledge is preferred, with emphasis on record triggered flows, collections, loops, and working with and configuring 3rd party lightning components
• Strong technical knowledge of Salesforce administration and configuration; Salesforce Advanced Administrator Certification preferred
• Empathetic listening skills: you are able to build strong relationships and instill trust in your customers
• Project Management experience; you have experience running complex projects, uphold stakeholder expectations, maintaining scope, time & budgetary constraints
• Excellent communication, both written and verbal; you are comfortable discussing complex technical topics to a wide variety of audiences, you have strong presentation skills and can effortlessly facilitate meetings and presentations
• Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)
• Understanding of setting up users, profiles, roles, and configuring reports and dashboards in the Salesforce platform
• Understanding of data migration from CSV, SQL or other systems to the salesforce platform, using tools such as the Apex Data Loader

Responsibilities

• Showcase strong problem solving, effectively interacting with customers to understand their unique needs and offer solid solutions
• Work directly with customers to make declarative changes in their Salesforce org, following proper QA and launch procedures
• Confidently bridge the gap between customer’s challenges and their goals
• Partner with customers to solution ideas that increase their users’ efficiency and help improve how they manage their business
• Coordinate with our Support Engineers to troubleshoot potential impacts or errors in configurations
• Work hand in hand with Customer Success Managers to realize a vision for a future state for assigned customer organizations
• Complete standard Salesforce admin tasks such as setting up users, profiles, roles, and configuring reports and dashboards
• Build time saving automations using Flows
• Provide expertise and advice on best practices, and be able to detail pros and cons of alternative solutions
• Provide timely communications, and resolve requests within SLAs

Preferred Qualifications

• Experience with an accounting platform (FinancialForce, Accounting Seed) and/or knowledge of legal accounting a strong plus
• Experience in Plaintiff law, Insurance Defense or Enterprise legal management is a plus
• Experience with researching, installing and configuring 3rd party applications in Salesforce orgs

Benefits

The estimated pay range for this role ranges from $80,000-$100,000. You may also be offered a bonus and benefits