Salesforce Cpq Administrator

Summary

Join Sojern as a Salesforce CPQ Administrator and bridge the gap between business needs and technical solutions. You will define technical requirements, manage CPQ projects, and collaborate with architects and administrators. Leverage your Salesforce and CPQ expertise to develop project plans, user stories, and release documentation. Provide Tier 2 support and contribute to the overall SFDC platform vision. This role requires strong problem-solving, communication, and project management skills, along with experience in Salesforce administration and CPQ. Sojern offers a comprehensive benefits package including competitive compensation, flexible work options, and various wellness and development programs.

Requirements

• Salesforce CPQ administration hands-on experience required 1+ years
• Salesforce administration experience required 3+ years
• Sales Cloud and Service Cloud experience
• Experience with Agile methodologies required
• Advanced Excel knowledge- including vlookups, pivot tables, etc
• Strong problem-solving skills
• Excellent interpersonal and intercultural communication skills
• Excellent project management skills and high organizational skills

Responsibilities

• Define technical requirements using the business requirements for incoming Salesforce CPQ project requests
• Manage small to medium CPQ projects with the support of the CPQ Solution Architect
• Develop project plans and user stories incoming project requests to hand off to SFDC Architect/Administrator and CPQ Architect/Administrator for execution
• Participate in project development to represent a marriage between Business and SFDC/CPQ Administrators
• Represent SME knowledge of our SFDC platform to further guide business into needs
• Translate business solution needs into technical requirements for the Salesforce team to action
• Develop release documentation with new Salesforce releases
• Represent SME knowledge for our CPQ system to assist our CPQ architect/administrator with development and design
• Create and develop CPQ platform vision with CPQ architect/administrator so we are developing with the future in mind
• Own SFDC Support cases as Tier 2 triage support- coordinate with our Tier 1 SFDC Administrator to mitigate increased case volume
• Own large scale project management of SFDC solutions and ensure all user stories are properly closed out
• Partner with Business to define needs and plan ahead with our roadmap submission process

Preferred Qualifications

• Salesforce Certified CPQ Specialist certification (CPQ 301)
• Experience with document generation tools such as Conga Composer and E-sign tools like Adobe Sign

Benefits

• Competitive compensation packages
• Stock options offered to every employee
• Bonusly program to reward and recognize team wins and performance
• Employees can take up to 40 hours of paid time per year to volunteer and give back to the community
• Flexi-Friday benefit
• Hybrid or remote work options for most roles
• Time-zone friendly work hours with async collaboration
• Team offsites planned annually
• Six employee resources groups
• Regular virtual and in office team building events
• Monthly company All Hands & leadership Q&As
• PTO allowance to recharge
• Comprehensive healthcare options
• Paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents)
• Retirement contributions and investment options (for applicable locations)
• Travel benefits (hotel stay benefit & IATA membership)
• Plus mental health, wellness & financial health resources
• Learning & development stipend
• Mentorship program
• Career development programs
• Leadership training
• Home office tech set up (laptop, monitor, keyboard, mouse)
• Monthly internet and phone allowance
• Modern tools to communicate and collaborate (Slack, Google Suite)