Salesforce Administrator

Summary

Join DeepHealth as a Salesforce Administrator and contribute to the efficient operation of our Salesforce suite across multiple products and countries. You will be responsible for workflow automation, custom object management, app integrations, and some custom development. This role requires strong Salesforce administration experience, including managing user access, creating documentation, and providing support. You will also collaborate with internal and external teams, ensuring system performance and data integrity. The ideal candidate possesses strong problem-solving skills, excellent communication, and a customer-service oriented mindset. This position offers the opportunity to work with a dynamic team and contribute to the success of a growing organization.

Requirements

• 2+ years experience with Salesforce administration or support
• Experience with Salesforce Sales Cloud and Service Cloud
• Understanding of Salesforce security models and data management
• Knowledge of Salesforce automation tools (Workflow Rules, Process Builder, Flow)
• Basic understanding of API integrations and data migration concepts
• Familiarity with Agile methodologies
• Experience with ticketing systems and IT service management
• Strong problem-solving and analytical skills
• Excellent communication skills in English, both written and verbal
• Customer-service oriented mindset
• Ability to work independently and as part of a team
• Strong attention to detail and documentation skills
• Experience in stakeholder management
• Ability to prioritize and manage multiple tasks effectively

Responsibilities

• Perform workflow automation
• Manage custom objects
• Handle app integrations
• Perform some custom development
• Keep abreast of Salesforce updates and features
• Provide first and second-level support for Salesforce users, managing incidents and service requests through the ticketing system
• Monitor system performance and maintain Salesforce environments (Sandbox and Production)
• Create and maintain documentation for processes, workflows, and system configurations
• Support data management activities including imports, exports, and basic data cleaning
• Assist in troubleshooting integration issues between Salesforce and other business applications
• Configure and maintain reports, dashboards, and basic automation tools
• Participate in testing of new features and releases
• Collaborate with external consultants during knowledge transfer and implementation phases
• Manage user access, roles, and permission sets
• Provide basic training and guidance to end users

Preferred Qualifications

• Salesforce Admin certification
• Platform App Builder certification
• CPQ Specialist certification
• Basic SQL knowledge
• Experience with change management processes