Salesforce Experience Architect

Summary

Join NeuraFlash as an Experience Architect, AI & Agentforce, and drive the development of Agentforce-powered experiences for clients. Collaborate with the AI team to deliver impactful business value. This role focuses on experience design, solution design, architecture, and execution for GenAI technologies. You will provide industry best practices, gather requirements, and bring an experience design-focused mindset to solutions. Work with clients to build their strategy and roadmap, leveraging Salesforce technologies like Agentforce, Einstein Bots, and more. Translate business requirements into well-architected solutions and mentor junior team members. Stay updated on new Salesforce product and technical capabilities.

Requirements

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
• 5+ years of CRM industry experience
• Ability to drive requirement gathering
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
• Experience with GenAI prompt writing
• Hands on experience with at least one of the following: Agentforce or other Generative AI driven platforms Einstein Service Intelligence or Next Best Action
• Proven ability to design and optimize business processes across disparate systems
• Ability to tie outcomes to business value (return on investment) through storytelling
• Comfortable using flow charting tools (e.g., Lucidchart)
• Ability to lead a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies

Responsibilities

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Preferred Qualifications

Experience with defining robust testing approaches for GenAI solutions

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done