Salesforce Platform Manager and Architect

Summary

Join Experian Employer Services as a Salesforce Platform Manager and Architect! This remote position offers strategic leadership of a team and hands-on technical expertise. You will oversee the entire Salesforce ecosystem, from strategy and planning to implementation, setting the vision and ensuring execution. You'll manage a team, develop a long-term Salesforce strategy, and contribute to complex development tasks. The role requires extensive Salesforce experience, including Apex, Visualforce, and Lightning Web Components. You will also manage projects, ensure data security and compliance, and collaborate with cross-functional teams.

Requirements

• Bachelor's degree, Computer Science-related
• 8+ years of progressive IT professional experience
• 5+ years senior admin and architect experience on Salesforce.com platform
• Proficiency with Salesforce.com development including custom development in Lightning Sales and Service Cloud, Lightning Components
• Experience with data structures, data modeling, database schema and data migration
• Experience promoting code from sandboxes to production environment, address related to functionality, integration
• Experience with Agile / Scrum development methodology
• Implementation experience with a CRM project involving acquisitions and merging of SFDC systems
• Experience as a SFDC CRM Manager or Team Lead
• Salesforce development skills, including Apex, Visualforce, and Lightning Web Components
• In-depth knowledge of SFDC configuration, customization, and integration
• Experience with Agile methodologies and project management tools
• Implementation and support for SFDC CPQ and Docusign CLM (or comparable CLM system)

Responsibilities

• Manage a team of 2 SFDC Administrators and 4 Data Quality Specialists
• Develop a long-term Salesforce strategy aligned with our goals
• Identify opportunities to use Salesforce to increase business growth and efficiency
• Collaborate with important partners and leadership to understand our needs and translate them into technical requirements
• Manage relationship and deliverables of external SFDC Consult when warranted
• Identify potential process improvement areas and suggest options and recommend approaches and address technical debt and architect a SFDC environment that supports the Customer 360 viewpoint with optimize lead to cash best practices
• Contribute to complex development tasks, including Apex, Visualforce, Lightning Web Components, and other Salesforce technologies
• Analyze complex sales processes and identify opportunities for improvement
• Design and implement new solutions that align with our requirements. (CPQ, CLM, Customer 360(Omnichannel)
• Create detailed technical design documents and specifications
• Build Salesforce CPQ, CLM and multiple other service cloud initiatives
• Perform the testing and implementation of package development efforts, and coding, configuration, regular maintenance, installation, testing and debugging, also managing timelines and manufacturing technical documentation
• Design and implement data models, manage data assets, and ensure that all data is accurate, secure and meets privacy standards
• Work with sales, finance/billing, customer success, product, data and enablement and IT teams to ensure our SFDC system aligns with our goals and optimizes processes aligned to best practices
• Monitor project timelines, budgets and resource allocation
• Requirements gathering from User Stories into client requirements and blueprint for development
• Establish, participate and maintain relationships with functional departments and business analyst experts to remain informed of direction, project status, architectural and technology risks and function/integration issues
• Work with business analyst experts to bring business strategy, process optimization and new ideas on the Force.com platform across several operations
• Participate in implementation and exploration of opportunities for AI, machine learning, BOTs to increase productivity plans
• Manage SFDC projects from initiation to completion, including planning, execution and delivery
• Coordinate with teams to ensure successful project outcomes
• Implement security measures to protect sensitive data
• Stay informed about data privacy regulations and ensure compliance
• Independently perform review, testing, implementation, documentation and code reviews as it relates to salesforce.com software and Force.com platform
• Maintain and oversee governance of SFDC and follow information security and audit requirements
• Design security model
• SFDC Audits
• Application of Processes, Controls, Standards and Measures of Data Quality
• Maintain SFDC documentation following the prescribed software development life cycle
• Provide service, meeting service level agreements for incident, problem, and change management
• Design security model
• Define and manage standards, guidelines and processes to ensure data quality in the CRM
• Follow Salesforce best practices and industry standards

Preferred Qualifications

• Multiple SFDC certifications preferred (e.g. Certified SFDC Administrator, Certified SFDC Sales and Service Cloud Consultant, SFDC Certified Architect or as many certifications working toward Certified Technical Architect – SFDC Data, Integration Platform I/II, Sharing and Visibility, Application Builder, Development and Lift Cycle Architects, CPQ ,ect)
• SFDC certifications (e.g., Platform Developer I, Platform Developer II)

Benefits

• Paid time off
• 401K with a 4% company match with immediate vesting
• Comprehensive health, dental, and vision plans
• 5 sick days each calendar year
• 12 paid company holidays and 2 paid volunteer days