Salesforce Product Manager

Summary

Join Kinetic, a company revolutionizing worker's compensation with technology, as a Salesforce Administrator, Business Analyst, and Product Manager. You will be responsible for optimizing and expanding our Salesforce platform, acting as a bridge between business stakeholders and the development team. This hybrid role requires managing the Salesforce roadmap, gathering business needs, and delivering scalable solutions. You will collaborate extensively with cross-functional teams, ensuring alignment and successful project delivery. The ideal candidate possesses extensive Salesforce experience, strong analytical and communication skills, and a passion for automation and process improvement. This is a remote opportunity with competitive compensation and benefits.

Requirements

• 7+ years of experience as a Salesforce Administrator
• 5+ years as a Business Analyst or Product Manager
• Salesforce Administrator Certification required (Advanced Admin or BA certifications a plus)
• Strong understanding of Salesforce Sales Cloud, Service Cloud, Managed Packages, Flows and Lightning Experience
• Excellent communication and stakeholder management skills — you can speak business and tech
• Passion for automation, process improvement, and data-driven decision-making
• Proven ability to work with cross-functional teams in a collaborative, fast paced, and impact driven environment
• Familiarity with Agile methodologies and project management tools (e.g., Asana)

Responsibilities

• Own the Salesforce roadmap, aligning platform capabilities with business priorities
• Collaborate with Product & Engineering to align roadmaps, development timelines, and interfaces between our Salesforce environment and our technology products and systems
• Own and manage the product backlog, task planning, and release cycles
• Prioritize features and enhancements based on impact, user feedback, and technical feasibility
• Coordinate user acceptance testing (UAT), deployment, and post-launch support
• Work with the developers to enhance our deployment processes
• Track product KPIs, usage metrics, and business outcomes to inform continuous improvement
• Report on the ROI and performance of Salesforce initiatives to leadership
• Partner with stakeholders across Distribution, Underwriting, Operations, and more to gather and refine business requirements
• Map current processes, identify inefficiencies, and define how Salesforce can streamline and improve operations
• Write user stories, process flows, and functional requirements in collaboration with the dev team
• Work with the developers to develop, test, & deploy impactful solutions into Salesforce
• Develop documentation and training materials for end users
• Aggressively drive projects to completion by holding teams accountable
• Manage day-to-day configuration tasks, including custom fields, flows, reports, dashboards, profiles, and permissions
• Maintain system integrity and data quality through deduplication, validations, and automation
• Proactively identify areas where platform enhancements can drive productivity and insights
• Stay ahead of Salesforce releases and identify features that can benefit our organization
• Work closely with Salesforce developers to design and test technical solutions
• Liaise between business users and technical teams to ensure alignment and successful delivery
• Collaborate with engineering to drive product innovation centered around SFDC data
• Communicate with executives on the status of critical projects

Preferred Qualifications

• Experience with third-party integrations or tools (e.g., HubSpot, Novidea, Docusign, Workado etc.)
• Understanding of Apex, SOQL, or Visualforce (you won’t be coding, but knowing the basics helps)
• Previous experience in insurance, ideally workers compensation
• Experience in a high growth startup company & big enterprise experience
• Experience or familiarity with AI
• Experience managing SFDC developers

Benefits

• This is a remote opportunity
• Competitive base salary + bonus and equity
• Fully distributed, remote team across all continental US time zones
• Choose your OS - employees can choose any computer they prefer
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• 20% off Kindbody services including fertility and family-building
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account