Salesforce QA Lead

Summary

Join Trustpilot as a Salesforce QA and become part of a creative team focused on ensuring seamless integration and functionality across our systems. You will conduct end-to-end testing of Salesforce software, Zuora, and payment gateways. Collaborate with cross-functional teams to validate processes, identify and resolve issues, and deliver high-quality software solutions. This role involves developing and implementing comprehensive test plans and performing User Acceptance Testing (UAT). You will also participate in Agile ceremonies and maintain test environments. Continuous improvement of testing processes is key to this role.

Requirements

• Hold a Bachelor's degree in Computer Science, Information Technology, or related field
• Have proven experience as a QA Tester or similar role, with a focus on end-to-end testing and UAT
• Possess hands-on experience testing Salesforce software, Zuora, and payment gateways (e.g., GoCardless, Stripe)
• Demonstrate a full understanding of software testing principles, methodologies, and best practices
• Have experience creating test plans, test cases, and test scripts for complex business processes
• Show familiarity with Agile development methodologies and tools (e.g., Jira, Confluence)
• Possess advanced analytical and problem-solving skills with a keen attention to detail
• Have good communication and collaboration skills to work effectively with cross-functional teams
• Be able to thrive in a fast-paced environment and deliver multiple priorities effectively

Responsibilities

• Conduct end-to-end testing of Salesforce software Marketing Cloud, Sales Cloud and Service Cloud, Zuora, and payment gateways to verify functionality, data integrity, and system integration
• Develop and implement comprehensive test plans, test cases, and test scripts to validate system requirements and business processes
• Perform User Acceptance Testing (UAT) to ensure solutions meet user requirements and business requirements
• Collaborate with software developers, business analysts, and other stakeholders to understand system requirements and ensure test coverage
• Identify, prioritize, and track defects using issue tracking tools (e.g., Jira) and ensure timely resolution with development teams
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to provide testing updates and gather feedback
• Maintain test environments and test data to support ongoing testing activities
• Continuously improve testing processes and methodologies to enhance efficiency and effectiveness

Preferred Qualifications

• Hold Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Architect Journey: Development Lifecycle and Deployment)
• Have experience with test automation tools (e.g., Selenium, SoapUI) and scripting languages (e.g., SQK, SOQL, Apex Python, JavaScript)
• Possess knowledge of Zuora billing and subscription management platform
• Show familiarity with APIs and web services testing
• Have experience working in a SaaS environment or with subscription-based business models

Benefits

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more
• Independent financial advice and free standard professional mortgage broker advice