Salesforce QA Lead

Summary

Join Trustpilot as a Salesforce QA and contribute to our mission of building trust between consumers and businesses. You will play a key role in ensuring the seamless integration and functionality of our Salesforce software, Zuora, and payment gateways. This involves conducting end-to-end testing, developing test plans, collaborating with cross-functional teams, and identifying and resolving issues. The ideal candidate possesses strong QA experience, particularly with Salesforce, and a deep understanding of software testing principles. This role offers a competitive compensation package, flexible working options, and numerous benefits, including paid time off, parental leave, and professional development opportunities.

Requirements

• Hold a Bachelor's degree in Computer Science, Information Technology, or related field
• Possess proven experience as a QA Tester or similar role, with a focus on end-to-end testing and UAT
• Have hands-on experience testing Salesforce software, Zuora, and payment gateways (e.g., GoCardless, Stripe)
• Demonstrate a full understanding of software testing principles, methodologies, and best practices
• Have experience creating test plans, test cases, and test scripts for complex business processes
• Show familiarity with Agile development methodologies and tools (e.g., Jira, Confluence)
• Possess advanced analytical and problem-solving skills with a keen attention to detail
• Have good communication and collaboration skills to work effectively with cross-functional teams
• Be able to thrive in a fast-paced environment and deliver multiple priorities effectively

Responsibilities

• Conduct end-to-end testing of Salesforce software Marketing Cloud, Sales Cloud and Service Cloud, Zuora, and payment gateways to verify functionality, data integrity, and system integration
• Develop and implement comprehensive test plans, test cases, and test scripts to validate system requirements and business processes
• Perform User Acceptance Testing (UAT) to ensure solutions meet user requirements and business requirements
• Collaborate with software developers, business analysts, and other stakeholders to understand system requirements and ensure test coverage
• Identify, prioritize, and track defects using issue tracking tools (e.g., Jira) and ensure timely resolution with development teams
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to provide testing updates and gather feedback
• Maintain test environments and test data to support ongoing testing activities
• Continuously improve testing processes and methodologies to enhance efficiency and effectiveness

Preferred Qualifications

• Hold Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Architect Journey: Development Lifecycle and Deployment)
• Have experience with test automation tools (e.g., Selenium, SoapUI) and scripting languages (e.g., SQK, SOQL, Apex Python, JavaScript)
• Possess knowledge of Zuora billing and subscription management platform
• Show familiarity with APIs and web services testing
• Have experience working in a SaaS environment or with subscription-based business models

Benefits

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Comprehensive health package, pension and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go karting, cooking classes and escape rooms
• Employee discounts to restaurants and shops