Salesforce Solution Architect

Summary

Join Litify, a leading legal technology company, as a Solution Architect and play a key role in our growing Professional Services team. This remote position, with occasional travel, involves owning the end-to-end implementation of our SaaS platform (built on Salesforce) for new clients. You will serve as the primary technical client contact, guiding customers with best practices and translating complex technical information. Responsibilities include gathering requirements, designing custom applications, and managing data migration. The ideal candidate possesses strong Salesforce experience, excellent communication skills, and a passion for problem-solving. Litify offers a competitive salary and benefits package.

Requirements

• 2-5 years experience of Salesforce consulting, completing Salesforce implementations and/or experience managing complex projects on the Salesforce.com platform
• Experience with Salesforce Lightning
• Experience with Process Builder, Flows, Workflows, Approval Processes, Email Alerts, etc
• Good interpersonal skills, are diligent, have an eagerness to learn and excel in a high-paced environment, are constantly thinking about how we can continuously improve the platform, pay attention to the details, care about serving customers and delivering a great product, and most importantly are resourceful and enjoy problem solving
• Willing to travel when needed (~10%)
• Certified Salesforce Administrator (ADM 201) or other Salesforce certifications

Responsibilities

• Own the successful end-to-end implementation of Litify (SaaS platform built on Salesforce.com) for new customers
• Own the technical solution and implementation for any new project engagements post initial onboard; partner with a Project Manager during the process
• Serve as the primary technical client facing contact during a project – know how to speak to both technical and non-technical stakeholders; be able to translate and communicate more complex/technical topics to client business stakeholders
• Operate as the product expert and trusted advisor of new customers, and guide them with industry and product best practices
• Travel to visit new customers on site, and lead in-person technical and business discussions with senior law firm leadership, and team members from across the organization
• Gather requirements from key stakeholders, and translate them into clear, actionable technical requirements
• Design, build, and implement custom applications using the declarative customization capabilities of the Salesforce Platform; partner with internal development team when needed
• Be comfortable with data in/out analysis, mapping and solutions; partner with internal data migration team to complete data and file migration from legacy systems onto Litify
• Partner with Litify Product, Engineering and QA teams to provide and facilitate customer feedback and pain points

Preferred Qualifications

• Experience working for or with law firms or the legal industry (big plus)
• Knowledge of managed packages for Salesforce regarding: CTIs/Phone System Integrations
• Knowledge of managed packages for Salesforce regarding: E-Signature Solutions (Ex: Docusign, Assuresign, AdobeSign)
• Knowledge of managed packages for Salesforce regarding: Document Generation and Document Management Solutions (Ex: SpringCM)
• Knowledge of managed packages for Salesforce regarding: Marketing Integrations (Ex: Marketo, Pardot)
• Salesforce development experience
• Experience working at other Salesforce ISVs
• Trailhead Ranger badge

Benefits

• Bonus
• Benefits