Salesforce Solution Architect

Summary

Join OpenTable, a leading hospitality technology company, as a Salesforce Solution Architect. You will play a key role in enhancing Salesforce architecture and supporting the Global Sales & Services organization. Collaborate with various teams to optimize Salesforce, ensuring peak efficiency and user experience. This position requires strategic thinking, technical expertise, and strong communication skills to design and implement solutions that drive revenue growth. You will work with the Revenue Operations team, build strong relationships with internal departments, and act as a Salesforce subject matter expert. The ideal candidate possesses extensive Salesforce experience, particularly in Lightning, and a proven ability to manage complex projects.

Requirements

• 5+ years of Salesforce Lightning experience, with a focus on internal systems/business applications (Business and/or Technical Architect Certification preferred)
• Experience managing Salesforce feature requests
• Advanced skills building Salesforce reports/dashboards
• Experience with Salesforce integrations, complex data storage models, and their implications
• The capacity to grasp and learn new technical concepts quickly and independently
• Excellent verbal, written, and visual communication skills
• Strong problem-solving, critical thinking, and organizational skills
• The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
• Sales Cloud and Service Cloud experience required

Responsibilities

• Work alongside the Revenue Operations team to gather requirements, prioritize initiatives into sprints, and communicate with stakeholders about new enhancements
• Build strong working relationships and in-depth knowledge of internal departments and their processes in order to identify areas of opportunity and recommend solutions
• Overhaul business processes and design new automations to improve operational efficiency
• Partner with Salesforce Admins and Engineers to implement multi-component solutions across Sales & Support Clouds
• Operate as a liaison between the Global Sales & Services team and Product/Engineering org
• Act as a Salesforce subject matter expert and driver of technical transformation
• Support a team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, and pipeline

Preferred Qualifications

• Native Salesforce AI solutioning experience (Einstein Bots/Copilot/Service Agent)
• Telephony solutioning experience (Service Cloud Voice)
• Experience with Groove, Geopointe, Calendly, Marketo, and DocuSign is a plus
• Advanced skills in creating complex reports and dashboards in Salesforce Lightning
• Proficient in Excel, and with managing large data sets (Data Loader preferred)
• Ability to write clear, concise users stories and process changes/instructions
• Experience in Agile development methodology
• Experience with Lucidchart or other design applications
• AI Specialist, Application Architect, B2C Commerce Architect, B2C Solution Architect, Data Architect, Development Lifecycle and Deployment Architect, Integration Architect, System Architect, Technical Architect
• User Experience, Lightning Web Components, Object Relationships, Flow Interactions, Process Automation Specialist, Duplicate Management, Data Validation, Admin Super Set, Service Cloud Specialist, Lightning Implementation Specialist, and/or Business Administration Specialist

Benefits

• Paid Time Off - 20 days a year
• Birthday/celebration PTO - 1 day
• Annual company weeks off
• Flexible sick time off
• Paid volunteer time
• Parental Leave Benefits
• Dental & Vision Insurance
• Life & Disability Insurance
• Group RRSP and DPSP
• Major Medical Insurance (dependent care options)