Salesforce Solution Engineer

Summary

Join Honor as a CRM Solution Architect to lead the re-architecture and optimization of our Salesforce implementation. You will ensure scalability, reliability, and alignment with corporate and franchise owner needs, evolving our lead management and account platforms. This role involves close collaboration with various teams to design and implement a standardized Salesforce environment, improving data quality and user experience. You will balance system architecture, business process improvements, and direct development work. The role may evolve into re-architecting the platform to better fit our needs, requiring assessment of current gaps and business needs. This is a strategic and hands-on position.

Requirements

• Salesforce Architecture & System Design – Experience in rebuilding and optimizing Salesforce instances
• Apex, Lightning Web Components (LWC), and Flows – Strong ability to develop custom automation and UI improvements
• Salesforce APIs & External Integrations – Expertise in integrating third-party tools like Talkdesk, Gmail/Gcal, and marketing platforms
• SOQL, Data Governance, and Reporting – Deep understanding of Salesforce data models, validation rules, and performance optimization
• Security & Compliance – Ensuring proper permissions, role hierarchies, and data security best practices are in place
• Multi-Location/Franchise Salesforce Experience – Ability to standardize workflows across a distributed user base
• Process Optimization & Automation – Expertise in reducing manual interventions through automation
• Stakeholder Collaboration & Training – Strong ability to align business teams with Salesforce capabilities and ensure adoption
• Data-Driven Decision Making – Understanding how to translate Salesforce data into meaningful business insights

Responsibilities

• Re-architect the current Salesforce implementation to improve stability, performance, and scalability
• Standardize workflows, data models, and reporting structures across Franchise Owners to eliminate inconsistencies
• Implement governance and best practices to ensure long-term maintainability and data integrity
• Reduce system fragility by improving permissions, security settings, and automation processes
• Automate key processes using Flows, Apex, and Lightning Web Components (LWC) to reduce manual interventions
• Optimize integrations between Salesforce and external systems (Talkdesk, Outlook365, Gmail/Gcal, marketing tools) to improve operational efficiency
• Ensure Franchise Owners have a consistent and seamless experience, reducing the time spent on troubleshooting bad or missing data
• Improve data visibility and reporting for leadership and Franchise Owners to make informed business decisions
• Implement data validation rules and governance policies to prevent inaccurate or incomplete records
• Design scalable analytics dashboards that enable teams to track key sales and operations metrics
• Work with Sales, Marketing, Product, and Engineering to ensure Salesforce aligns with business needs
• Educate and enable Franchise Owners to adopt standardized Salesforce processes, improving adoption and usability
• Partner with Salesforce Admins and Engineers to execute large-scale improvements while providing technical leadership

Preferred Qualifications

• Experience working in multi-location businesses, franchises, or multi-user Salesforce environments
• Expertise in Salesforce CPQ, Sales Cloud, and Service Cloud
• Familiarity or Experience implementing other CRM tools (HubSpot, Microsoft Dynamics, Zoho)  is a big plus
• Familiarity with AI-powered process automation within Salesforce
• Background in business process reengineering and system scalability improvement

Benefits

• Medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
• A generous time off program
• Mental health benefits
• Wellness program
• Discount program
• 401K with up to a 4% employer match
• Generous equity packages that increase with position level and responsibilities