Salesforce Solution Engineer

Summary

Join Honor, a leading home care network, as a Salesforce Solution Architect. Lead the re-architecture and optimization of Honor's Salesforce implementation, ensuring scalability and alignment with corporate and franchise needs. You will evolve the platform to drive data-driven decision-making and operational efficiency. Collaborate with various teams to design and implement a standardized Salesforce environment, improving data quality and user experience. This role is both strategic and hands-on, requiring system architecture expertise, business process improvement skills, and direct development work. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Salesforce Architecture & System Design – Experience in rebuilding and optimizing Salesforce instances
• Apex, Lightning Web Components (LWC), and Flows – Strong ability to develop custom automation and UI improvements
• Salesforce APIs & External Integrations – Expertise in integrating third-party tools like Talkdesk, Gmail/Gcal, and marketing platforms
• SOQL, Data Governance, and Reporting – Deep understanding of Salesforce data models, validation rules, and performance optimization
• Security & Compliance – Ensuring proper permissions, role hierarchies, and data security best practices are in place
• Multi-Location/Franchise Salesforce Experience – Ability to standardize workflows across a distributed user base
• Process Optimization & Automation – Expertise in reducing manual interventions through automation
• Stakeholder Collaboration & Training – Strong ability to align business teams with Salesforce capabilities and ensure adoption
• Data-Driven Decision Making – Understanding how to translate Salesforce data into meaningful business insights

Responsibilities

• Re-architect the current Salesforce implementation to improve stability, performance, and scalability
• Standardize workflows, data models, and reporting structures across Franchise Owners to eliminate inconsistencies
• Implement governance and best practices to ensure long-term maintainability and data integrity
• Reduce system fragility by improving permissions, security settings, and automation processes
• Automate key processes using Flows, Apex, and Lightning Web Components (LWC) to reduce manual interventions
• Optimize integrations between Salesforce and external systems (Talkdesk, Outlook365, Gmail/Gcal, marketing tools) to improve operational efficiency
• Ensure Franchise Owners have a consistent and seamless experience, reducing the time spent on troubleshooting bad or missing data
• Improve data visibility and reporting for leadership and Franchise Owners to make informed business decisions
• Implement data validation rules and governance policies to prevent inaccurate or incomplete records
• Design scalable analytics dashboards that enable teams to track key sales and operations metrics
• Work with Sales, Marketing, Product, and Engineering to ensure Salesforce aligns with business needs
• Educate and enable Franchise Owners to adopt standardized Salesforce processes, improving adoption and usability
• Partner with Salesforce Admins and Engineers to execute large-scale improvements while providing technical leadership

Preferred Qualifications

• Experience working in multi-location businesses, franchises, or multi-user Salesforce environments
• Expertise in Salesforce CPQ, Sales Cloud, and Service Cloud
• Familiarity with AI-powered process automation within Salesforce
• Background in business process reengineering and system scalability improvement

Benefits

• 401K with up to a 4% employer match
• Medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
• Generous time off program
• Mental health benefits
• Wellness program
• Discount program
• Generous equity packages that increase with position level and responsibilities
• Remote work