Scheduling Specialist

Summary

Join Eurofins Food Safety Systems as a Client Onboarding and Scheduling Specialist! In this role, you will be responsible for planning and scheduling audits, managing client communication, and ensuring all certification scheme requirements are met. You will also handle customer issue resolution, maintain accurate records, and contribute to various software programs. A BS degree in a food-related field or relevant experience is preferred, along with proficiency in Excel and strong interpersonal skills. The position offers excellent full-time benefits, including comprehensive medical coverage, dental, vision, life and disability insurance, 401(k) with company match, and paid vacation and holidays.

Requirements

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of food safety certification scheme requirements, food product and management system accreditation requirements, quality management systems
• BS degree in food related or relative experience preferred
• Proficient with Excel
• Authorization to work in the United States indefinitely without restriction or sponsorship

Responsibilities

• Client on-boarding and schedule audits - plan audits 6 – 12 months in advance when possible; verify and monitor client expiry dates and contact with ample time to begin scheduling next audit/task; schedule audits including planning re-certification audits and surveillance audits
• Provide best possible trips, working with customers and auditors on audit dates
• Create proposals for current customers, if needed
• Set audits up in various software programs and provide checklist to auditors and to customers
• Send confirmation emails and audit plans to customers and auditor assignment forms to auditors; follow-up to assure receipt of necessary documentation
• Requesting customers register for desired accredited software, and complete registration if necessary
• Analyze customer data for trends and trackability
• Answering a multi-line phone system, must provide exceptional customer service
• Keep records in software system of customer interactions; recording details of inquiries, complaints, or comments, as well as actions taken
• Ensure all certification scheme/scope requirements are being met
• Customer issue resolution and escalation
• Additional projects as assigned by Operations Manager
• Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and its auditing clients
• Attend auditor update meetings
• Review application and account information with input into pertinent systems
• Applies good practices in all areas of responsibility, as appropriate
• Regular attendance and punctuality
• Demonstrates and promotes the company vision
• Review application and account information with input into pertinent systems
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Preferred Qualifications

• Experience in the auditing industry preferred
• HACCP Training, PCQI
• Strong interpersonal skills that allow for moving comfortably in a business environment and to interface with all levels of customer and staff
• Detail oriented with documentation
• Self-motivated
• Strong time management skills
• Ability to work independently and efficiently
• Excellent verbal and written communication skills
• Excellent technical writing ability
• Works well under pressure and handles adverse situations
• Problem solving ability

Benefits

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays