Screening Specialist

Summary

Join Trax Retail as a fully remote Regional Screener/Recruiter based in Central America or Mexico! This dynamic role requires managing high-volume tasks, building strong relationships, and screening potential representatives for retail store visits. You will be the primary point of contact for representatives, ensuring a positive experience throughout the process. Success in this position demands excellent communication skills, experience in customer service or related fields, and the ability to thrive in a fast-paced environment. Trax Retail offers competitive compensation, benefits, and a culture that values professional growth.

Requirements

• 1+ years of experience in customer service, tech support, visual screening, sourcing
• Ability to manage multiple projects with set deadlines in a fast-paced environment
• Strong oral and written English proficiency, with excellent communication skills
• Inclusive collaborator who thrives in an inclusive company culture
• Quick thinker who can work with minimal supervision
• Proactive, responsive, multitasking and detail oriented
• Critical thinking and problem solving
• Demonstrates emotional intelligence and empathy
• Tech-savvy, with strong typing skills and Microsoft Office knowledge

Responsibilities

• Efficiently manage a high volume of tasks and projects, even under tight deadlines and pressure
• Build strong interpersonal relationships and rapport with representatives and team members
• Work closely with the different departments to ensure projects and client requests are met
• Serve as the primary point of contact for representatives throughout the project assignment and execution
• Interview and screen potential representatives/merchandisers for stores retailers' visits
• Explain work opportunities and answer representatives/merchandisers questions
• Ensure a positive representatives/merchandisers' experience throughout the project execution
• Explain work opportunities and answer representatives’ questions
• Ensure a positive representative experience throughout the recruitment process
• Collaborate with your Team Lead and other team members to meet staffing needs
• Maximize earned revenue against project contracts
• Execute tasks essential for achieving project success
• Identify and match service partners with clients, resolving roadblocks when they arise
• Gather client feedback to improve our services and work cross-functionally to prioritize improvements
• Set appointments for prospective representatives in specific stores to complete projects

Preferred Qualifications

Experience in retail projects is a plus

Benefits

• Full time positions with the potential for overtime
• 100% remote positions
• Competitive compensation package
• An inclusive, fast pace exciting environment culture offering accelerated professional growth
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs
• Opportunities for cross-functional development