Scripting Specialist

Summary

Join Catchpoint's Professional Services organization as a Scripting Specialist and become the backbone for setting up monitors in customer environments. You will collaborate closely with clients to develop tailored monitors, focusing on maintaining effective scripting strategies. This role offers continuous learning and growth opportunities, with potential for advancement into product management. You will proactively work with clients, create test scenarios using Selenium, and contribute to knowledge base documentation. Success in this position involves leveraging internal teams, managing customer expectations, and collaborating with engineering to resolve issues and improve products.

Requirements

• Experience in automation testing (QA) using selenium
• Experience in front end development/testing using JavaScript
• Experience in using REST and SOAP APIs
• Experience in desktop, mobile, and mobile app performance optimization
• Excellent conceptualization and communication skills
• Able to educate business and technical people around concepts, and guide them to work towards providing optimized solutions
• Great listening skills and customer focused
• Ability to work independently and as a team member
• Good problem-solving capabilities

Responsibilities

• Proactively work with clients, providing expert analysis and insights
• Creating test scenarios for clients using selenium based front end scripting
• Work with Marketing as a technical resource – create custom deliverables involving the detailed analysis and drill down for articles, blog posts, and press releases
• Manage customer expectations by leveraging internal teams
• Work as an extension of your client's team, assisting in ad hoc analysis or testing
• Contribute actively to knowledge base, blog, and other product-related documentation
• Ability and means to travel as needed
• Research, analyze, and resolve customer issues and questions
• Collaborate with engineering in identifying product defects, designing solutions, and testing

Benefits

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