Senior Account Manager

Summary

Join Accurate Background as an Account Manager and become a key player in driving revenue growth and strengthening client partnerships. You will be responsible for maintaining client relationships, introducing new products, and providing strategic solutions. This consultative sales role requires expertise in background screening and strong communication skills. You will work closely with clients and internal teams to ensure client satisfaction and platform success. The position offers a competitive salary, performance-based bonuses, and a comprehensive benefits package. Accurate Background fosters a supportive and collaborative work environment with opportunities for growth and development.

Requirements

• Demonstrated knowledge or experience in employment background screening process / HR onboarding processes
• Experience with SaaS platform / technology company
• Must be proficient in Word, Excel and PowerPoint
• Exercises a wide range of decision-making control
• Very skillful in formulating solutions for difficult decisions
• Ability to organize tasks, multi-task and manage time efficiently
• Excels in suggesting optional solutions
• Excellent written and verbal communication skills
• Team player with excellent relationship building skills and experience in leading and collaborating cross-team to ensure successful delivery of solutions
• A personal commitment to continual improvement and customer service excellence
• Results driven person with a can-do attitude and an abundance of resilience

Responsibilities

• Be responsible for revenue growth, revenue retention, client satisfaction, and relationship management
• Maintain regular contact with clients and be the key client point of contact for relevant/directed/escalated customer communications and support issues from initial contact through to resolution
• Maintain an expert knowledge of our product/platform offerings and introduce new products, processes to assigned accounts
• Be involved in formal written submissions to win new business deals e.g. tenders, RFPs, RFQs
• Work closely with customers and the internal team to gather feedback, product enhancement requests and success stories to maximize platform value
• Troubleshooting and triage of all issues related to the Accurate platform with appropriate escalation and utilizing core internal systems such as CRM (Salesforce)
• Support clients in their Platform user management setup includes new users, deactivating users, and modifying existing users
• Actively monitor assigned accounts to identify trends and potential up-sell opportunities
• Act as a consultant providing industry best practices and tips for process improvement and overall client success
• Develops corporate contacts and cultivates relationships at all levels that enhances Accurate Background’s position, which may lead to incremental business within the designated account
• Prepares annual performance reviews and multiple year account plans for each account based on short, mid and long-range plans. Provides statistical usage reports for regular client meetings as needed
• Negotiates pricing and implementation and prepares proposals for offering Accurate Background additional products and services (up-sells products and services)
• Analyses client usage through reports and regular client contact and identifies potential opportunities or account issues and reports all activity to Key Stakeholders
• Develops account plan detailing specific and relevant information about all aspects of assigned accounts with the end goal of growing the partnership with the assigned client base
• Profiles clients and strategically drives sales revenue through offering and selling product solutions, with new business units, divisions, client vendors both direct and indirect
• Acts as lead on client-driven special projects
• Identifies risk and presents solutions to key stakeholders to mitigate churn
• Travel required 15-20%
• Performs related duties as required or assigned

Preferred Qualifications

2+ years Account Management in HR-related industry preferred

Benefits

• $96,000 - $109,000 a year
• This position is eligible for an annual performance-based bonus, commission, or other variable pay plan
• The Company also offers a full range of benefits, including medical and dental