Senior Account Management Director

Summary

Join Storable as the Sr. Director of Account Management and build a scalable account management function from the ground up. You will own relationships with key Marketplace partners, ensuring their success on the platform. Responsibilities include developing communication and engagement processes, translating partner needs into actionable feedback, and collaborating with cross-functional teams. This foundational role requires 8+ years of experience in account management and proven success managing strategic customer relationships. The ideal candidate will have experience in SaaS, marketplaces, and B2B technology, along with strong communication and relationship-building skills. Storable offers a comprehensive benefits package, including generous health coverage, 401(k) matching, flexible vacation time, and various other perks.

Requirements

• 8–10+ years of experience in account management, customer success, or client services roles—preferably in SaaS, self-storage, subscription, marketplace, or B2B technology environment
• Proven experience managing large, strategic customer relationships, including C-level engagement
• Strong understanding of marketplace dynamics, supply/demand levers, and platform monetization strategies
• Experience collaborating cross-functionally with Product, Engineering, Marketing, and RevOps teams
• Excellent communication and relationship-building skills—able to translate customer needs into internal actions
• Track record of designing scalable customer-facing processes, SOPs, or account communication frameworks
• Comfort working in a fast-paced, high-growth environment with competing priorities and evolving structures
• Demonstrated ability to lead through influence and drive outcomes across functions and teams
• All applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Build and lead a high-impact Account Management function focused on REIT and enterprise Marketplace partners
• Develop scalable communication, onboarding, and engagement processes, including Marketplace SOPs, QBRs, and outreach cadences - you would be the leader of what and how we communicate with our customers and train others on how and what to communicate so every customer has a consistent experience and message with Marketplace ( Sparefoot.com , SelfStorage.com , Storage.com , etc)
• Serve as the primary point of contact for our largest accounts—ensuring they are supported, heard, and growing on the platform
• Translate partner needs into actionable feedback loops across Product, GTM, and Operations
• Partner with Product and Operations to support pricing rollouts, adoption of new features, and resolution of reconciliation or billing issues
• Build deep relationships across partner organizations to position Storable as a strategic, trusted advisor
• Lead internal account health reviews and partner business reviews to surface insights and unlock growth opportunities
• Help shape the future structure and hiring plan for scaling account coverage across mid-market and long-tail partners
• Support the onboarding and enablement of internal Marketplace team members and Success partners
• Serve as a senior voice in cross-functional planning, aligning customer needs with strategic roadmap decisions

Preferred Qualifications

• Experience in the storage, real estate, or vertical SaaS industries
• Familiarity with pricing mechanics, revenue reconciliation workflows, or GTM enablement strategies
• Exposure to marketplace operations, supply-demand management, or dual-sided platforms
• Prior experience building or scaling a new function or team from the ground up
• Experience working with REITs, large operators, or other complex B2B customer segments

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus an HRA to help offset your deductible
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events
• 8 hours of Rest, Relax, Recharge time to care for your mental health
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively
• Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed
• $50 monthly home data stipend, plus a home office sign-on bonus of $250
• Fertility care support options to help in your journey towards parenthood
• Access to financial experts to help you make informed decisions and achieve your financial goals
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply