Senior Account Manager

Summary

Join Garner, a rapidly growing healthcare company, as a Senior Account Manager overseeing clients in the large market segment (5000+ lives). This remote role, with up to 15% travel, focuses on relationship management, understanding client needs, and ensuring client success and retention. You will be the primary point of contact for key stakeholders and brokers, collaborating with cross-functional teams to achieve Garner's mission. The position requires 5+ years of experience in managing B2B accounts in the healthcare and benefits industry, delivering impactful results, and supporting clients in maximizing the value of SaaS solutions. Garner offers a competitive salary ($93,000-$120,000), commission eligibility, equity incentives, and benefits including flexible PTO, medical/dental/vision, 401(k), and Teladoc.

Requirements

• 5+ years of experience managing and growing a high-performing B2B book of business and delivering impactful results year over year in the healthcare and benefits industry
• Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
• Passion for delivering an excellent client experience and striving to deliver high-quality work
• Strong communication skills and the ability to clearly articulate a vision or strategy and inspire adoption and change
• Excellent presentation skills and executive presence
• The ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• A self-starter mentality; taking ownership and driving execution of key initiatives to serve the client and the business
• Proven ability to build strong relationships with clients and brokers in the health and welfare space
• A desire to be a part of our mission to improve the healthcare system

Responsibilities

• Ensure that Garner delivers an excellent client experience to the assigned book of business
• Execute key workflows and monitoring client health to support our clients
• Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans
• Execute best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention
• Manage strong day to day broker and client relationships
• Communicate regularly with both key decision makers as well as our key broker partners to understand the ongoing needs
• Collaborate with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service
• Develop client reports, meeting materials, and workshops as needed
• Travel up to 15% of the time

Benefits

• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health