Senior Account Manager

Summary

Join Kaseya, a leading provider of IT infrastructure and security management solutions, as a Senior Account Manager. You will proactively engage with clients, understand their needs, and identify cross-sell and upsell opportunities. Responsibilities include monitoring usage metrics, addressing adoption hurdles, and collaborating with other teams. Success in this role requires strong communication, relationship-building, and sales skills, along with a deep understanding of Kaseya's products. The position offers a stimulating environment with opportunities for professional development and growth. The compensation package includes a base salary between $75,000 and $90,000, uncapped commission, equity, and various bonuses.

Requirements

• 4+ years’ experience in B2B sales, ideally within the IT Management or Cybersecurity industry
• Driven, passionate about sales, and eager to earn significant sales commissions
• Exceptional inside sales experience in a metrics driven, fast-paced sales environment
• Has a proven track record of crushing sales goals
• A motivated, coachable and competitive go-getter, a resilient achiever driven to win and excel
• An energetic team player with exceptional organizational, interpersonal, and communication skills
• Create weekly, monthly and rolling 6 weeks’ sales forecasts
• Exposure to CRM applications (Salesforce) to successfully manage leads, opportunities and accounts
• Fluency in English is required
• Fluency in French is required
• Ideally based in Quebec

Responsibilities

• Be responsible for proactively engaging with clients to understand their evolving needs and business objectives. This includes learning about their business, initiating regular communications to anticipate challenges, and providing preemptive solutions to enhance customer experience
• Partner closely with customers to identify cross-sell and upsell opportunities, leveraging additional features or services to drive revenue growth
• You will also identify expansion opportunities within existing accounts and work with customers to align strategies for mutual success
• Monitor usage metrics and address any potential adoption hurdles proactively, adhering to sales checklists, processes, and timelines to effectively execute cross-sell, upsell, and expansion strategies
• Be driven by communication, relationships and sales. You understand that the quality of your customer relationship has a direct correlation to the achievement of your sales goals
• To excel in this role, you will develop an understanding of our products and their integrations, allowing you to propose their value to customers effectively. You will proactively educate customers on new features, updates, and best practices, providing personalized sessions to ensure they optimize the full potential of IT Complete. Collaboration with specialists and other teams will be essential to engage customers in product value and drive sales
• Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans

Benefits

Overall package depends on experience, however we predict the base salary will be between 75-90K, with uncapped commission. OTE (Base+ Commission) 140-180K. With this role you are also eligible to equity and various bonuses