Senior Account Manager

Summary

Join Adaptavist as a Senior Account Manager and become the primary relationship owner for a strategic group of key accounts. You will be responsible for account retention and growth, providing strategic insights to various departments. Using consultative business development practices, you will build trusted advisor relationships and ensure exceptional customer experiences. This role requires a broad understanding of Adaptavist's offerings and strong collaboration skills. You will create strategic account plans, execute tactical actions, conduct business reviews, and lead comprehensive business discovery conversations. Furthermore, you will coordinate internal resources and coach junior Account Managers.

Requirements

• Experience in a comparable Account Management role
• Must have experience of Technology and SaaS
• Experience working with both Public and Private sector clients
• Skilled in building rapport, client trust, and developing long-term relationships
• Ability to work seamlessly in a team-oriented environment as well as individually
• Ability to handle a variety of tasks independently and efficiently
• Proactive, persuasive, energetic personality
• Detail-oriented and clear communicator with superior organisation skills
• Strong communication skills and confidence in working with stakeholders at all levels
• Knowledgeable in a wide variety of ecosystems including Atlassian, Gitlab and Monday.com
• Fluent in German and English is essential

Responsibilities

• Creates strategic account plans within identified key accounts/customers to assist in budgeting and setting KPIs using various internal and external data sources
• Plans, develops and executes tactical actions within key accounts that support account plan outcomes and KPIs
• Plans and executes value monthly/quarterly business reviews with customers to ensure key account retention and customer satisfaction
• Demonstrate and execute regular consultative sales conversations to acquire and maintain trusted advisor status with their accounts
• Act as the primary point of contact on key accounts for issues, escalations, questions and requests and coordinate with appropriate internal and external stakeholders accordingly
• Fills and maintains a healthy sales funnel and pipeline within existing key accounts to grow share of wallet with current customers
• Leads comprehensive business discovery conversations to shape complex problem statements for customers that are derived from a higher level understanding of the key account’s unique business challenges
• Coordinates internal resources across multiple Adaptavist lines of business to proactively solve sales obstacles and customer challenges
• Coaches and guides standard level Account Managers on growth strategies and business analysis

Benefits

• Family-friendly policies
• Flexible work environment