Senior Account Manager

Summary

Join FiscalNote's Account Management team as a Senior Account Manager and lead the growth and retention of key accounts. You will build and maintain strong relationships with high-profile clients, leveraging your executive-level connections to uncover needs and expand business. This leadership role involves mentoring junior team members and contributing insights to improve team performance. The ideal candidate possesses strong communication, relationship management, and change management skills, along with experience in government and/or enterprise SaaS account management. A competitive salary, commission, and benefits package are offered. FiscalNote is committed to diversity and inclusion, encouraging applications from all qualified individuals.

Requirements

• A bachelor’s degree
• 5+ years of relevant professional experience in government and/or Enterprise SaaS account management
• High performance in people and relationship management
• Strong written and verbal communication abilities, as well as exceptional organizational skills
• Experience with change management and implementing new solutions within large organizations
• Sales experience and proven track record of hitting sales goals

Responsibilities

• Maintain and grow a book of business between $4M-$6M
• Lead and manage renewal process for client portfolio
• Track and monitor client metrics
• Cultivate relationships across all levels of an organization, focusing on building strong C-suite champions
• Minimize both client and revenue churn via a standard touchpoint model
• Routinely provide accurate forecasts and leverage data to self diagnose improvement areas
• Partner with the cross-sell team to identify opportunity and grow revenue within portfolio of accounts
• Understand client goals and objectives from onboarding to renewal
• Partner with our client success team to ensure client onboarding and platform adoption are successful
• Mentor Account Managers around best practices, dealing with difficult client situations, driving revenue, etc
• Provide fresh ideas to Vice President, Account Management on ways to improve existing processes to drive increased efficiency and collaboration with other departments
• Intelligently engage in conversation regarding the legislative and regulatory processes

Preferred Qualifications

Proficiency with Salesforce

Benefits

• Competitive salaries
• Retirement accounts
• Equity packages
• Comprehensive benefits packages