Senior Account Manager

Summary

Join CardFlight's Partnership team as a results-oriented Account Manager to drive growth with existing and new resellers. Collaborate with other Account Managers and the SVP of Business Development to achieve division goals. This full-time, location-neutral remote position requires 8+ years of account management experience in the merchant acquiring and payments industry. You will manage and develop strategies to increase revenue, identify new business opportunities, lead training webinars, and provide tailored software solutions. The role involves building strong relationships with partners and clients, managing project plans, and addressing customer issues. CardFlight offers a competitive compensation package, including a base salary, commission, bonus, and equity awards, along with comprehensive benefits and a supportive work environment.

Requirements

• 8+ years account management in merchant acquiring and payments industry
• Experience in developing and executing sales strategies to increase revenue from existing and new clients through upselling and cross-selling
• Strong organizational skills, the ability to balance multiple deliverables and meet deadlines
• Strong executive presence and exceptional oral and written communication skills to Sr Leadership and executives at Partner resellers
• Ability to influence internal and external decision makers to get results
• Experience communicating with external clients and internal teams to assure all commitments and deliverables at met
• Ability to develop a high level of technical product understanding of our solutions

Responsibilities

• Manage and develop strategies to increase revenue from existing and new clients through upselling and cross-selling
• Identify, target, and secure new business opportunities to resell our product offering
• Lead training webinars for top named and existing resellers
• Solution selling- Understand customer pain points and present tailored software solutions that address their needs
• Own and manage project plans for clients for any new implementations or major product introductions
• Lead training webinars for top named or existing resellers
• Address, resolve, and record any customer issues that arise pertaining to product usage, technical support, merchant onboarding & general account satisfaction
• Travel with Account Managers and Sr. Vice President of Business Development for onsite client meetings, trade shows, and industry events as needed
• Build and maintain senior management relationships within the key partners and customer relationships
• Maintain customer relationship management systems
• Collaborate cross functionally to identify customer trends and feature requests

Benefits

• Location-neutral work environment
• Home-office equipment stipend
• Employee Engagement (Lunch & Learns, team building events)
• Learning & Development culture
• Comprehensive health benefits
• Competitive compensation and company ownership/stock options