Senior Account Manager

Summary

Join DoubleVerify as a Senior Account Manager in Poland and play a crucial role in servicing customer accounts and relationships. You will oversee all aspects of campaigns, from kick-off to billing, working closely with various teams to deliver exceptional customer service and solutions. This role involves proactively managing agency and network partner relationships, identifying growth opportunities, and ensuring the quality of services and solutions. You will also be responsible for educating customers about DoubleVerify's product suite and leveraging it to meet their goals. The ideal candidate will have experience in sales or account management within the online advertising industry, a deep understanding of the online media marketplace, and proven ability to handle multiple deliverables under tight deadlines.

Requirements

• Experience in Sales or Account Management with a deep understanding of the online advertising industry
• Bachelor’s Degree or equivalent/higher level of education
• Exceptional command of Microsoft Excel and PowerPoint
• Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
• Experience with Ad Serving technology
• Comprehensive understanding the online media marketplace
• Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving
• Self-motivated, independent thinker and a team player, who will hit the ground running
• Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high pressure environments
• Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
• Ability to interact and communicate effectively with all levels of management including senior executive level
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach

Responsibilities

• Responsible for proactively managing the day-to-day Agency and/or Network partner relationships of assigned accounts
• Provide strategic and tactical client service to a complex, high touch customer base
• Proactively oversee assigned portfolios, identifying growth opportunities and up-sell potential within the existing client base
• Hands on management of client business processes including, but not limited to onboarding and implementation, reporting and proactive remediation, and billing
• Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues
• Organize and conduct kick-off and on-going calls with clients and internal teams to understand campaign deliverables
• Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout
• Monitor and report campaign performance to ensure delivery and billing and extracts insight from reports
• Facilitate and ensure contract billing process is administered with quality in a timely manner
• Understand and effectively communicate DoubleVerify’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts
• Successfully manage customer expectations throughout the campaign lifecycle
• Develop and maintain strong, active relationships with clients at both senior and mid-management levels
• Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners
• Participate in client meetings to understand partner goals and objectives
• Manage and/or participate in ongoing process improvement initiatives
• Close the feedback loop internally by providing customer insights on ways DoubleVerify may improve products and services
• Other responsibilities may be required such as attending offsite meetings, conferences or industry events, etc. as necessary
• Special projects as identified by management

Preferred Qualifications

2nd Eastern European language would be a huge bonus