Senior Account Manager

Summary

Join Drips, a fast-growing tech-enabled managed service company, as a Senior Account Manager. This is a full-time, quota-carrying role reporting to the Director of Account Management and working remotely. You will manage a portfolio of strategic accounts, focusing on executive relationships, expansion, retention, and achieving key performance objectives. The ideal candidate will have 5-10+ years of enterprise account management or consultative enterprise sales experience, specifically within the healthcare industry. Success in this role requires strong communication, account planning, and the ability to close multi-year expansion deals. Drips offers a high-performance culture, competitive base pay, uncapped commission, and unlimited PTO.

Requirements

• 5–10+ years of enterprise account management experience, or consultative enterprise sales
• Consistent sales quota achievement and Gross and Net Retention success
• Ability to monitor client health, proactively mitigate risk, and have rigor around problem-solving
• Proven ability to sell $1M+ multi-year expansion deals with complex sales motions and 4 – 6+ month cycles
• Deep understanding of payer market dynamics, complexities, and decision-making structures who can advise clients with expertise
• Command and executive presence with the ability to lead strategic conversations SVP decision-makers
• Embraces and contributes to high-performance culture, grounded in team collaboration, discipline, accountability, integrity, and a high drive
• Proven natural leader with the ability to influence and elevate the team around them
• Strong communication and account planning discipline and execution

Responsibilities

• Manage a portfolio of strategic accounts: executive relationships, expanding our footprint, retention, and delivering on key performance objectives
• Partner with client stakeholders (SVPs and Directors of Stars, Quality, Digital, Population Health, etc.) to identify and execute on expansion opportunities tied to measurable outcomes
• Lead strategic account planning and quarterly and annual business reviews that highlight value, build trust, and set the stage for long-term growth within our Voice-of-Customer initiatives
• Convert Voice-of-Customer feedback into actionable strategies and Objective Key Results (OKRs) to improve outcomes and deepen relationships
• Maintain account health by actively mitigating risks, aligning on goals, and ensuring seamless delivery in collaboration with Services and Product teams
• Forecast and report on renewal and expansion pipeline, ensuring visibility and accountability across the business
• Generate and maintain a strong expansion pipeline, converting qualified expansion opportunities into measurable bookings
• Forecast accuracy and maintain CRM discipline on opportunity progress

Preferred Qualifications

Experience in healthcare, health plans, and tech-enabled services (preferred)

Benefits

• Competitive base + uncapped commission upside
• Unlimited PTO