Senior Account Manager

Summary

Join interface.ai, a leading AI provider for banks and credit unions, as an Account Manager. You will be the primary point of contact for a portfolio of existing clients, fostering strong relationships and driving mutual success. Responsibilities include managing renewals, identifying account expansion opportunities, and partnering with the Customer Success team. You will need a Bachelor's degree, 5+ years of account management experience in the technology industry, and strong communication and analytical skills. Experience with AI-powered technologies is a plus. interface.ai offers a remote-first policy, comprehensive health insurance, PTO, life insurance, and a commitment to diversity and inclusion.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
• 5+ years of experience in account management in the technology industry, preferably working with enterprise clients
• Farmer mindset with a focus on nurturing long-term client relationships rather than acquiring new logos
• Strong understanding of SaaS business models and software development lifecycles
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Proven ability to manage complex projects and timelines and to prioritize and multitask effectively
• Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements
• Ability to work independently in a remote environment, with high self-motivation and self-discipline

Responsibilities

• Serve as the primary point of contact for a portfolio of existing clients, fostering strong relationships built on trust and value delivery
• Utilize Sandler or MEDDIC/MEDDPIC methodologies to identify customer needs and drive mutual success
• Own the renewal process to ensure a seamless customer experience and maintain retention rates
• Identify and execute account expansion opportunities to increase ARR within assigned accounts
• Work closely with the Customer Success team to achieve 120% NDR
• Partner with CSMs to align on customer goals, usage metrics, and strategies for success
• Act as a bridge between customers and internal teams to address challenges and propose solutions
• Develop a deep understanding of Interface AI’s SaaS offerings and value propositions to effectively articulate ROI to clients
• Advocate for customer needs and ensure they are met by Interface AI’s solutions

Preferred Qualifications

Experience working with AI-powered technologies or customer experience platforms is a plus

Benefits

• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance